All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
99.99 % uptime
Today
protel Cloud PMS Operational
90 days ago
100.0 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
protel IDS Interface Operational
90 days ago
99.95 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
100.0 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 5, 2025

No incidents reported today.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
General Maintenance Notice
Completed - The scheduled maintenance has been completed.
Jul 2, 14:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 12:30 CEST
Scheduled - We are performing scheduled maintenance in preparation for an upcoming system update. These efforts are part of our ongoing commitment to improve the stability, security, and performance of our services.

During this time, some services may experience brief interruptions or limited availability. Our team is working to keep any disruptions to a minimum.
Jul 2, 12:28 CEST
IDS Server migration
Completed - The scheduled maintenance has been completed.
Jul 2, 13:50 CEST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 10:00 CEST
Scheduled - A planned server migration is taking place. The IDS services will not be available during this time.
Jul 2, 09:50 CEST
Jul 1, 2025

No incidents reported.

Jun 30, 2025
Outgoing I/O messages are not sent
Resolved - This incident has been resolved.
Jun 30, 17:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 15:54 CEST
Investigating - We are currently investigating this issue.
Jun 30, 14:31 CEST
Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
protel Cloud TSE Fiskaltrust Service Degraded Performance
Resolved - Liebe Kunden

Aufgrund einer notwendigen Aktualisierung der Infrastruktur seitens Fiskaltrust waren einige Dienste während des Wartungsfensters vorübergehend nicht verfügbar.
Das Wartungsfenster war für Sonntag, 22.06.2025 von 7:00 MESZ (5:00 UTC) bis 10:00 MESZ (8:00 UTC) geplant.
Sehen Sie dazu die Statuspage von Fiskaly:
https://status.fiskaly.com/

Alle Dienste sind wieder voll funktionsfähig.

Bitte drucken Sie einmal den Nullbeleg um den Fehlermodus zu beenden.
Sehen Sie dazu:
https://help.protelair.com/de_DE/116323-ksv-in-deutschland/ausfallm%C3%B6glichkeiten
Jun 23, 08:52 CEST
Update - Dear customers,

We are in close contact with our partner Fiskaltrust to jointly identify the cause of the issue and find a solution.

Our current recommendation:
Please postpone the invoice due date to tomorrow or perform the End of Day tomorrow, once the fiscalization service is available again.

Thank you for your understanding.

Best regards,
Your protel Cloud Team
Jun 22, 19:15 CEST
Investigating - We are currently aware that some customers are experiencing degraded system performance due to an issue with the TSE service “Fiskaltrust” not being able to restart.
Our team is prioritizing the investigation and working to resolve the issue as quickly as possible. We have also informed our partner Fiskaltrust.
You can view the current system status and impacted services at: https://cloudstatus.protel.net.
Jun 22, 15:30 CEST
Jun 22, 2025
Jun 21, 2025

No incidents reported.

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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany