All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
90 days ago
100.0 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
100.0 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
Reminder: protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Mar 25, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 12:01 CET
Scheduled - Dear Customer,

As part of our ongoing commitment to performance, reliability, and security, we regularly perform maintenance on our applications and systems.

The update originally scheduled for last week has been rescheduled and will now take place on March 25th at 10 PM AEDT (Sydney). The maintenance is expected to last approximately two hours.

This update will run in the background, and we do not anticipate any interruptions to your system. Once the work is completed, we will send out a follow-up notification.

Thank you for your understanding.

Your protel team
Mar 24, 16:15 CET
Completed: protel Scheduled Maintenance - Europe/Africa
Completed - The scheduled maintenance has been completed.
Mar 25, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 12:00 CET
Scheduled - Dear Customer

As part of our ongoing commitment to performance, reliability, and security, we regularly perform maintenance on our applications and systems.

The update originally scheduled for last week has been rescheduled and will now take place on March 25th at 12 PM CET. The maintenance is expected to last approximately two hours.

This update will run in the background, and we do not anticipate any interruptions to your system. Once the work is completed, we will send out a follow-up notification.

Thank you for your understanding.
Mar 24, 16:18 CET
Mar 24, 2025
protel Cloud Service Degraded Performance
Resolved - This incident has been resolved.
Mar 24, 16:11 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 14:10 CET
Update - Our development team is continuing to work on restoring all systems to full performance.
Please note that during a short period, data may not have been transmitted from your IFC. If you have received IFC error messages, we kindly ask you to carefully check whether all bookings have been transferred to your PMS. These bookings need to be added manually to your PMS.
Mar 21, 10:14 CET
Update - Dear Customers,
Our development team is still actively analyzing the issue to resolve it as quickly as possible.
Thank you for your patience.
Mar 20, 17:13 CET
Update - We are continuing to investigate this issue.
Mar 20, 15:54 CET
Investigating - We are aware that some customers are still experiencing degraded system performance or error messages. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Mar 20, 11:49 CET
protel Maintenance - Europe
Completed - The scheduled maintenance has been completed.
Mar 24, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:00 CET
Scheduled - Dear Customers,

We will be performing a short system update today at 1 PM (CET), lasting approximately 30 minutes. This will take place in the background; however, you may experience some performance issues during this time.
We will send out another notification once the update is complete.

Your protel team
Mar 24, 12:43 CET
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
protel Cloud Service Degraded Performance
Resolved - This incident has been resolved.
Mar 21, 15:33 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 15:11 CET
Investigating - We are aware that some customers are currently experiencing degraded system performance. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Mar 21, 14:07 CET
Mar 20, 2025
protel Cloud Service Degraded Performance
Resolved - This incident has been resolved.
Mar 20, 04:23 CET
Monitoring - The rollback is complete and we will continue monitoring.
Mar 19, 19:24 CET
Identified - Dear customers,

Due to performance issues, we will shortly roll back the update and revert to version 25.08. We apologize for the inconvenience and will repeat the update at a later time.
Mar 19, 18:42 CET
Update - We are continuing to investigate this issue.
Mar 19, 16:38 CET
Investigating - We are aware that some customers are currently experiencing degraded system performance and error 500 messages. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Mar 19, 16:10 CET
Mar 19, 2025
Reminder: protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Mar 19, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:01 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Mar 19, 09:14 CET
Reminder: protel Scheduled Maintenance - Europe/Africa
Completed - The scheduled maintenance has been completed.
Mar 19, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Mar 19, 09:14 CET
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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany