All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
99.92 % uptime
Today
protel Cloud PMS Operational
90 days ago
99.48 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
99.92 % uptime
Today
protel IDS Interface Operational
90 days ago
99.92 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
99.93 % uptime
Today
Credit Card Interface Operational
90 days ago
99.92 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
99.98 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
99.93 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 28, 2025
protel Cloud Service Degraded Performance
Resolved - This incident has been resolved.
Oct 28, 10:41 CET
Monitoring - All systems have been operating normally for several hours. Our teams continue to monitor performance across all previously impacted areas to ensure stability. A full root cause analysis will be shared once remediation is complete.
Thank you for your patience while we brought this issue to resolution.
Oct 27, 12:51 CET
Identified - Some customers may still be experiencing limited access to Protel Cloud and certain interfaces. Our teams continue to work around the clock to restore full functionality. Further updates will be posted here, and a root cause analysis will be shared after the event. Thank you for your patience.
Oct 26, 09:10 CET
Update - Some I/O and WBE functionality may still be temporarily impacted as systems return to normal and queued tasks are processed.
Oct 25, 23:54 CEST
Monitoring - While the root cause of the earlier issue has been resolved, some Protel Cloud customers in the Australia-Pacific region may still experience limited access. This is due to DNS settings requiring time to replicate across global networks, which is an automatic process.
We expect service to resume shortly for impacted customers. In the meantime, we recommend attempting to access the system at intermittent intervals.
Oct 25, 23:45 CEST
Oct 27, 2025
Oct 26, 2025
Oct 25, 2025
protel Cloud Login Service Degraded Performance
Resolved - Access to the Protel Cloud application and affected third-party interfaces for Protel on-premise customers has now been fully restored. Services are operating normally.

A root cause analysis will be provided via this channel in due course.

Thank you for your patience and understanding.
Oct 25, 22:56 CEST
Update - Dear Customers,
We are currently experiencing an issue affecting access to the Protel Cloud application, as well as certain third-party interfaces used by Protel on-premise customers. Our technical teams continue to actively investigate and are working to restore full service as quickly as possible.
Further updates will be shared via this channel as soon as more information becomes available.
Oct 25, 22:01 CEST
Update - We are continuing to investigate this issue.
Oct 25, 21:37 CEST
Update - Our development team is actively working on resolving the current login issues affecting the protel PMS system and online interfaces.
Thanks for your patience.
Oct 25, 21:22 CEST
Update - We are continuing to investigate this issue.
Oct 25, 20:07 CEST
Investigating - We are aware that some customers are currently experiencing that the login screen isnt loading. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Oct 25, 18:16 CEST
Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025
Fiskaly TSE Service Degraded Performance
Resolved - Liebe Kundinnen und Kunden,

Nach Rücksprache mit Fiskaltrust liegt der Fehler am letzten Windows-Update. Die Ursache kann ausschließlich durch ein weiteres Update von Microsoft behoben werden. Bis dahin empfehlen wir, das betreffende Update (KB5066835 + KB5065789) auf dem TSE-Rechner vorübergehend zu deinstallieren. Bitte wenden Sie sich hierfür an Ihre IT-Abteilung, falls Sie Unterstützung benötigen. Besprechen Sie ebenfalls das vorübergehende Aussetzen der Windowsupdates mit Ihrer IT.

Konkret betrifft dies folgende Schritte:

Deinstallation des Windows-Updates KB5066835
→ Anschließend den Rechner neu starten und den Nullbeleg drucken.

Deinstallation von KB5065789
→ Dieses Update erscheint möglicherweise erst nach der Deinstallation von KB5066835. Danach ebenfalls den Rechner neu starten und den Nullbeleg drucken.

Wir möchten ausdrücklich darauf hinweisen, dass kein Fehler in unserer Software vorliegt. Das Problem entsteht durch das Microsoft-Update.
Vielen Dank für Ihr Verständnis.
Oct 16, 09:57 CEST
Investigating - Please be informed that the Fiskaly service, which is part of the German TSE, is currently experiencing degraded performance, as reported on their official status page.
As a result, some customers are currently unable to complete fiscalization processes.
For more information and live updates, please refer to Fiskaly’s status page:

https://v2.status.fiskaly.com/

Thank you for your understanding.
Oct 15, 09:15 CEST
protel Cloud Service IDS, WBE, POS Degraded Performance
Resolved - This incident has been resolved.
Oct 16, 08:35 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 15, 16:37 CEST
Investigating - We are aware that some customers are currently experiencing degraded system performance with IDS, POS, WBE. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Oct 15, 15:49 CEST
Oct 15, 2025
Completed: protel Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 12:00 CEST
Scheduled - Dear Customers,

during the specified time window, necessary changes will be made to our infrastructure so that we can ensure long-term stability and security. There may be short-term interruptions.

Im angegebenen Zeitfenster werden nötige Änderungen in unserer Infrastruktur vorgenommen, damit wir langfristig Stabilität und Sicherheit gewährleisten können. Es kann zu kurzfristigen Unterbrechungen kommen.
Oct 14, 17:08 CEST
Oct 14, 2025

No incidents reported.

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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany