All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
99.98 % uptime
Today
protel Cloud PMS Operational
90 days ago
99.83 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
99.99 % uptime
Today
protel IDS Interface Operational
90 days ago
99.99 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
99.99 % uptime
Today
Credit Card Interface Operational
90 days ago
99.99 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
99.99 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
protelAir partial Outage
Resolved - This incident has been resolved.
Nov 14, 01:21 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 13, 22:44 CET
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Nov 13, 19:12 CET
Nov 13, 2024
Reminder: protel Scheduled Maintenance - Europe/Africa
Completed - The scheduled maintenance has been completed.
Nov 13, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 13, 09:00 CET
Reminder: protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Nov 13, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 12:01 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 13, 08:59 CET
Nov 12, 2024

No incidents reported.

Nov 11, 2024
Error: NullPointerException: null
Resolved - This incident has been resolved.
Nov 11, 17:21 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 6, 09:40 CET
Update - We are continuing to work on a fix for this issue.
Nov 6, 02:32 CET
Update - We are continuing to work on a fix for this issue.
Nov 5, 21:54 CET
Update - We are continuing to work on a fix for this issue.
Nov 5, 18:17 CET
Update - We are continuing to work on a fix for this issue.
Nov 5, 13:19 CET
Update - The issue has been identified and a fix will be implemented. We are currently working on it.
Nov 5, 13:13 CET
Identified - The issue has been identified and a fix will be implemented. We are currently working on it.
Nov 5, 03:42 CET
Investigating - Currently we are experiencing an issue linked to already checked in reservations and are experiencing a lower than normal performance.
We are currently investigating
Nov 5, 01:55 CET
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024
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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany