All Systems Operational
About This Site
This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
protel Cloud Solutions | Europe, North America
Operational
protel Air
Operational
protel WBE - Web Booking Engine
Operational
protel IDS Interface
Operational
protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
protelAir elastic searchbar
Operational
openAPI
Operational
protel Cloud Solutions | Australia, Asia
Operational
protel Air
Operational
protel WBE - Web Booking Engine
Operational
protel IDS Interface
Operational
protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
protel Cloud Center Services
Operational
protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
protelAir elastic search bar
Operational
openAPI
Operational
protel Cloud Solutions | Africa
Operational
protel Cloud PMS
Operational
protel WBE - Web Booking Engine
Operational
protel IDS Interface
Operational
protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Enviroment
Operational
protel Cloud Center Services
Operational
protel Cloud PMS System Data
Operational
Identity and Access Management (IAM)
Operational
protel Cloud elastic search bar
Operational
openAPI
Operational
protel.I/O
Operational
protel.I/O services for protel onPremise (SPE/MPE)
Operational
protel.I/O services for protel AIR
Operational
protel.I/O services for individual 3rd party vendors
Operational
protel OnPremise
Operational
protel OnPrem (SPE/MPE)
Operational
Other Systems or Components
Operational
protel Knowledge Management content (customer portal)
Operational
protel Customer Support Portal
Operational
protel Support - Telephone Availability
Operational
protel Online Help
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Completed: protel Scheduled Maintenance Jan 14, 2026 12:00-14:00 CET
On January 14th, between 12:00 PM and 2:00 PM (CET), we will be performing an update to the search functionality in protel Cloud. Please note that this will involve a planned downtime for the search feature within the PMS during this time window.
Thank you for your understanding.
Posted on Jan 13, 2026 - 15:07 CET
Thank you for your understanding.
Posted on Jan 13, 2026 - 15:07 CET
protel hotelsoftware GmbH Europaplatz 8, 44269 Dortmund, Germany