All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
99.99 % uptime
Today
protel Cloud PMS Operational
90 days ago
100.0 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
99.98 % uptime
Today
protel IDS Interface Operational
90 days ago
99.98 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
99.98 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Nexi Integration Degraded Performance
Resolved - In the past two weeks there have been outages on the EFT interface connection to the acCEPT payment service from Nexi Germany.
Communication between that payment service and planet / protel has now been switched to a more robust method.
We are pleased to announce that this changeover has been successfully completed.
The objective of this initiative is to significantly reduce the likelihood of service interruptions such as those that have occurred in recent weeks.
The above change has been in effect since September 4 at 14:30.
Sep 5, 12:22 CEST
Monitoring - In the past two weeks there have been outages on the EFT interface connection to the acCEPT payment service from Nexi Germany.
Communication between that payment service and planet / protel has now been switched to a more robust method.
We are pleased to announce that this changeover has been successfully completed.
The objective of this initiative is to significantly reduce the likelihood of service interruptions such as those that have occurred in recent weeks.
The above change has been in effect since September 4 at 14:30.
Sep 4, 15:27 CEST
Update - In the past two weeks there have been outages on the EFT interface connection to the acCEPT payment service from Nexi Germany.
To significantly reduce the likelihood for further outages, we - planet / protel - assist Nexi with changing the communication between the payment service and protel to a more robust method.
We jointly try to accomplish this short termed. The according change is planned to be done at 4th September between 12:00 and 15:00.
An information update follows as soon as the change was performed and successfully checked.
Sep 3, 12:05 CEST
Identified - The cause has been identified and a joint, permanent solution is being worked on.
If the error “Error during RIA communication: Connect timed out” continues to occur in the PMS, please contact Nexi support directly.
Sep 1, 14:07 CEST
Investigating - We are aware that some customers are currently experiencing degraded system performance with Nexi.
We are currently working on a solution together with our integration partner and will provide updates on our status page.
Sep 1, 13:03 CEST
Sep 4, 2025
← Incident History Powered by Atlassian Statuspage
protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany