ESB: Delay in ASYNC Message Processing
Incident
Report for protel Cloud Center
Resolved
This incident has been resolved.
Update
We are continuing to monitor for any further issues.
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
We want to bring to your attention that we are currently facing an increased queue of messages, leading to delays in completing the asynchronous (ASYNC) flow. Our dedicated development team is actively working to boost our capacity and efficiently handle this elevated load.
To ensure a comprehensive resolution and maintain the high standards of service you expect from us, we kindly request your understanding and patience during this period. Our team will require some time to efficiently process and monitor the existing message queue.
We sincerely apologize for any inconvenience this may cause.
To ensure a comprehensive resolution and maintain the high standards of service you expect from us, we kindly request your understanding and patience during this period. Our team will require some time to efficiently process and monitor the existing message queue.
We sincerely apologize for any inconvenience this may cause.
This incident affected: protel.I/O (protel.I/O services for protel onPremise (SPE/MPE), protel.I/O services for protel AIR, protel.I/O services for individual 3rd party vendors).
protel hotelsoftware GmbH Europaplatz 8, 44269 Dortmund, Germany