Update - We want to update you that our systems are back into normal, but we are still monitoring them closely. While we continue to observe and ensure stability, it may take some additional time before everything is fully back to normal. We appreciate your ongoing patience and understanding during this process.
Feb 27, 2024 - 11:25 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 26, 2024 - 19:38 CET
Identified - Full Sync flow is working without issues, full Async and Async/Sync is working with delay.
But for the Mix flow Sync/Async there is an issue and most of the messages are currently failing.
Furthermore the Websocket connections are not yet stable.
We are working on a solution and keep you updated.

Feb 26, 2024 - 16:25 CET
Monitoring - The ESB deployment is done. But we set a status "monitoring" to check if everything goes well.
There is still a huge queue of messages to be send out. This will still take some time.

Feb 26, 2024 - 14:43 CET

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 27, 2024

Unresolved incident: After ESB (Enterprise Service Bus) Update from 26.02.2024.

Feb 26, 2024
Completed - The scheduled maintenance has been completed.
Feb 26, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 12:00 CET
Scheduled - Dear Partner,

To ensure that our mutual customers always benefit from our best possible service, we carry out regular updates of our software modules.

On Monday, 26 February 2024, we will also be updating the ESB (Enterprise Service Bus). This is going to ensure the general performance of the connected modules.
Update procedure
The update time will be approx. 12 to 14 CET. We will of course pay close attention to ensure that no messages are lost.

For this purpose, all messages occurring during this time are queued. The ESB update is then executed.
The queue will then be resolved step by step and the messages will be resent.
Of course, SYNC messages have priority by default, but the messages via the ESB are processed with a certain delay - the length of this delay depends on the length of the queue.
Plan your installations accordingly!

This is why we kindly ask you to schedule planned new installations and data synchonisations outside this time period, if possible.

Possible transaction timeouts can occur due to the delays, which can especially be the case when using kiosk systems.

Please inform your customers accordingly in order to avoid large support volumes in advance!
We would once again like to point out that messages will not be lost - they will only be delayed.

Feb 20, 09:59 CET
Completed - The scheduled maintenance has been completed.
Feb 26, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 12:01 CET
Scheduled - We will be undergoing maintanance for BWI Interface in this timeperiod
Feb 26, 11:34 CET
Resolved - As previously notified, this incident has been resolved. All systems continue to work as expected and our extended monitoring has not highlighted any other related problems. A root cause analysis report will follow in due course. Would like to apologise for any inconvenience caused and thank you for your understanding.
Feb 26, 11:39 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 12:16 CET
Update - We are continuing to investigate this issue.
Feb 19, 06:24 CET
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Feb 19, 06:21 CET
Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team

Feb 21, 09:48 CET
Completed - The scheduled maintenance has been completed.
Feb 21, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 12:01 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team

Feb 21, 09:48 CET
Feb 20, 2024

No incidents reported.

Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.