protel Cloud Center Status

All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other interfaces to local systems Operational

protel Cloud Center Services Operational

PCI-DSS Environment Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

TSE component for German fiscal compliance Operational

protel Cloud Solutions | Australia, Asia Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other Interfaces to local systems (not IDS or credit cards) Operational

PCI-DSS Environment Operational

protel Cloud Center Services Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

protel.I/O Operational

protel.I/O services for protel onPremise (SPE/MPE) Operational

protel.I/O services for protel AIR Operational

protel.I/O services for individual 3rd party vendors Operational

protel OnPremise Operational

protel OnPrem (SPE/MPE) Operational

Third Party Systems or Components Operational

protel Knowledge Management content (customer portal) Operational

protel Customer Support Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2021

No incidents reported today.

Jul 26, 2021

No incidents reported.

Jul 25, 2021

protel Cloud Service Interruption

Resolved - As previously notified, this incident has been resolved. All systems continue to work as expected and our extended monitoring has not highlighted any other related problems. Would like to apologise for any inconvenience caused and thank you for your understanding.
Jul 25, 17:29 CEST

Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Jul 25, 16:22 CEST

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

protel WBE confirmation letter functionality

Resolved - This incident has now been resolved. All systems continue to work as expected and our monitoring has not highlighted any other related problems. Would like to apologize for any inconvenience caused and thank you for your understanding.
Jul 21, 15:55 CEST

Update - We are continuing to investigate this issue.
Jul 21, 14:03 CEST

Investigating - We are aware that some customers are currently experiencing problems impacting the delivery of confirmation letters out of protel WBE. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Jul 21, 13:37 CEST

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

Reminder: protel Scheduled Background Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Jul 14, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:00 CEST

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jul 14, 09:09 CEST

Reminder: protel Scheduled Maintenance - Europe

Completed - The scheduled maintenance has been completed.
Jul 14, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:00 CEST

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jul 14, 09:08 CEST

Jul 13, 2021

No incidents reported.