All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
90 days ago
100.0 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
100.0 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Dear Customer,

Multi Factor Authentication (MFA) will become mandatory for all Cloud PMS users with access to credit card details, system data, and profile export rights on 12th February.

This will significantly enhance the security of highly sensitive information and help ensure compliance with PCI DSS.

You need to act now to get ready for this important change to ensure you can continue to access the system after 12th February once it goes live.

Find out what you need to do to prepare:
English:
https://protelair.helpjuice.com/en_US/multi-factor-authentication/mfa-permisson-based-mfa
German:
https://protelair.helpjuice.com/de_DE/multi-faktor-authentifizierung/mfa-rechtebasierte-mfa
French:
https://protelair.helpjuice.com/fr_FR/authentification-a-multi-facteurs/mfa-permisson-based-mfa

Thank you for your support.

Protel / Planet Team

Posted on Feb 05, 2025 - 15:19 CET
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025
Completed - The scheduled maintenance has been completed.
Feb 12, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 12:01 CET
Scheduled - Dear Customer,

Multi Factor Authentication (MFA) will become mandatory for all Cloud PMS users with access to credit card details, system data, and profile export rights today.

This will significantly enhance the security of highly sensitive information and help ensure compliance with PCI DSS.

You need to act now to get ready for this important change to ensure you can continue to access the system after today once it goes live.

Find out what you need to do to prepare:
English:
https://protelair.helpjuice.com/en_US/multi-factor-authentication/mfa-permisson-based-mfa
German:
https://protelair.helpjuice.com/de_DE/multi-faktor-authentifizierung/mfa-rechtebasierte-mfa
French:
https://protelair.helpjuice.com/fr_FR/authentification-a-multi-facteurs/mfa-permisson-based-mfa

Thank you for your support.

Protel / Planet Team

Feb 12, 09:17 CET
Completed - The scheduled maintenance has been completed.
Feb 12, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 12:00 CET
Scheduled - Dear Customer,

Multi Factor Authentication (MFA) will become mandatory for all Cloud PMS users with access to credit card details, system data, and profile export rights today.

This will significantly enhance the security of highly sensitive information and help ensure compliance with PCI DSS.

You need to act now to get ready for this important change to ensure you can continue to access the system after today once it goes live.

Find out what you need to do to prepare:
English:
https://protelair.helpjuice.com/en_US/multi-factor-authentication/mfa-permisson-based-mfa
German:
https://protelair.helpjuice.com/de_DE/multi-faktor-authentifizierung/mfa-rechtebasierte-mfa
French:
https://protelair.helpjuice.com/fr_FR/authentification-a-multi-facteurs/mfa-permisson-based-mfa

Thank you for your support.

Protel / Planet Team

Feb 12, 09:15 CET
Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.