protel Cloud Center Status

All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other interfaces to local systems Operational

protel Cloud Center Services Operational

PCI-DSS Environment Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

TSE component for German fiscal compliance Operational

protel Cloud Solutions | Australia, Asia Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other Interfaces to local systems (not IDS or credit cards) Operational

PCI-DSS Environment Operational

protel Cloud Center Services Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

protel.I/O Operational

protel.I/O services for protel onPremise (SPE/MPE) Operational

protel.I/O services for protel AIR Operational

protel.I/O services for individual 3rd party vendors Operational

protel OnPremise Operational

protel OnPrem (SPE/MPE) Operational

Other Systems or Components Operational

protel Knowledge Management content (customer portal) Operational

protel Customer Support Portal Operational

protel Support - Telephone Availability Operational

protel Online Help Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Reminder: protel Scheduled Background Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Mar 22, 14:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:01 CET

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. Due to an important security upgrade of the database, we would like to inform you that we expect a downtime today during the update. We will send out another notification as soon as the work has been completed.

Your protel team
Mar 22, 08:56 CET

Reminder: protel Scheduled Maintenance - Europe

Completed - The scheduled maintenance has been completed.
Mar 22, 14:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 CET

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

protel Air - Partial Outage - protel BWI Interface (Best Western International Interface)

Resolved - We have identified the cause and solved this issue and do not expect any further interruptions. All systems are now fully operational. We will continue to closely monitor all systems and would like to apologise for any inconvenience caused and thank you for your understanding.
Mar 15, 15:12 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 10:39 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 15, 10:34 CET

Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Mar 15, 10:13 CET

Reminder: protel Scheduled Background Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Mar 15, 13:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:00 CET

Scheduled - As part of our ongoing commitment to performance, reliability and security, we would like to inform you that on Wednesday, March 15th, at 12:00 CET, we will be updating the IAM on PROD.
The update will take around 60 minutes.

How will this impact the user?

The update makes a reboot of the Identity Server & IAM necessary.
The reboot will happen at the end of the update process and will take roughly 10 minutes. During these 10 minutes, the login to the Cloud platform will not be available.

Besides this, we don't expect any service interruptions.

Thank you for your understanding!

Your protel team
Mar 10, 10:38 CET

Reminder: protel Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 15, 13:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:00 CET

Mar 14, 2023

protel Cloud Service Degraded Performance

Resolved - This incident has been resolved.
Mar 14, 13:29 CET

Update - We are continuing to investigate this issue.
Mar 13, 20:28 CET

Investigating - Dear Customers,
At the moment you may not be able to reach us by phone. Please send us an email to support@protel.net or open a ticket via our service desk. We will monitor the incoming tickets more than usually and act according to priority. we apologize for the inconvenience.
You can still reach us via 0800 180 0894
Your protel support
Mar 13, 20:12 CET

Mar 13, 2023

Mar 12, 2023

No incidents reported.