protel Cloud Center Status

All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other interfaces to local systems Operational

protel Cloud Center Services Operational

PCI-DSS Environment Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

TSE component for German fiscal compliance Operational

protel Cloud Solutions | Australia, Asia Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other Interfaces to local systems (not IDS or credit cards) Operational

PCI-DSS Environment Operational

protel Cloud Center Services Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

protel.I/O Operational

protel.I/O services for protel onPremise (SPE/MPE) Operational

protel.I/O services for protel AIR Operational

protel.I/O services for individual 3rd party vendors Operational

protel OnPremise Operational

protel OnPrem (SPE/MPE) Operational

Other Systems or Components Operational

protel Knowledge Management content (customer portal) Operational

protel Customer Support Portal Operational

protel Support - Telephone Availability Operational

protel Online Help Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

Customer Support Portal | Maintenance

Completed - The scheduled maintenance has been completed.
May 19, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:01 CEST

Scheduled - Due to a scheduled security maintenance on 19 May, 2022, between 9am CET and 11am CET, our Customer Support Portal will not be available. During this period, you will not be able to create tickets in our Support Portal.
You can contact us via email (support@protel.net) during this time. For urgent matters, please call at +49 231 915 93 555
May 17, 10:16 CEST

May 18, 2022

Reminder: protel Scheduled Maintenance - Europe

Completed - The scheduled maintenance has been completed.
May 18, 14:01 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:01 CEST

Update - We will be undergoing scheduled maintenance during this time.
May 18, 11:39 CEST

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and a downtime of protel air for about 10 minutes is expected. We will send out another notification as soon as the work has been completed.

Your protel team
May 18, 10:05 CEST

Reminder: protel Scheduled Background Maintenance - Australia

Completed - The scheduled maintenance has been completed.
May 18, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:01 CEST

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
May 18, 10:05 CEST

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Customer Support Portal | Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 19:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:00 CEST

Scheduled - Due to a scheduled security maintenance on 13 May, 2022, between 3pm CET and 7pm CET, our Customer Support Portal will not be available. During this period, you will not be able to create tickets in our Support Portal.
You can contact us via email (support@protel.net) during this time. For urgent matters, please call at +49 231 915 93 555
May 11, 14:46 CEST

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.