Completed -
The scheduled maintenance has been completed.
Mar 22, 14:01 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:01 CET
Scheduled -
As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. Due to an important security upgrade of the database, we would like to inform you that we expect a downtime today during the update. We will send out another notification as soon as the work has been completed.
Completed -
The scheduled maintenance has been completed.
Mar 22, 14:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 CET
Scheduled -
As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. Due to an important security upgrade of the database, we would like to inform you that we expect a downtime today during the update. We will send out another notification as soon as the work has been completed.
Resolved -
We have identified the cause and solved this issue and do not expect any further interruptions. All systems are now fully operational. We will continue to closely monitor all systems and would like to apologise for any inconvenience caused and thank you for your understanding.
Mar 15, 15:12 CET
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 15, 10:39 CET
Identified -
The issue has been identified and a fix is being implemented.
Mar 15, 10:34 CET
Investigating -
Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Mar 15, 10:13 CET
Completed -
The scheduled maintenance has been completed.
Mar 15, 13:01 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:00 CET
Scheduled -
As part of our ongoing commitment to performance, reliability and security, we would like to inform you that on Wednesday, March 15th, at 12:00 CET, we will be updating the IAM on PROD. The update will take around 60 minutes.
How will this impact the user?
The update makes a reboot of the Identity Server & IAM necessary. The reboot will happen at the end of the update process and will take roughly 10 minutes. During these 10 minutes, the login to the Cloud platform will not be available.
Besides this, we don't expect any service interruptions.
Completed -
The scheduled maintenance has been completed.
Mar 15, 13:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:00 CET
Scheduled -
As part of our ongoing commitment to performance, reliability and security, we would like to inform you that on Wednesday, March 15th, at 12:00 CET, we will be updating the IAM on PROD. The update will take around 60 minutes.
How will this impact the user?
The update makes a reboot of the Identity Server & IAM necessary. The reboot will happen at the end of the update process and will take roughly 10 minutes. During these 10 minutes, the login to the Cloud platform will not be available.
Besides this, we don't expect any service interruptions.
Resolved -
This incident has been resolved.
Mar 14, 13:29 CET
Update -
We are continuing to investigate this issue.
Mar 13, 20:28 CET
Investigating -
Dear Customers, At the moment you may not be able to reach us by phone. Please send us an email to support@protel.net or open a ticket via our service desk. We will monitor the incoming tickets more than usually and act according to priority. we apologize for the inconvenience. You can still reach us via 0800 180 0894 Your protel support
Mar 13, 20:12 CET