All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021
Resolved - This incident has been resolved.
Nov 26, 10:14 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 08:44 CET
Investigating - We are aware that some customers are currently experiencing degraded system performance. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Nov 26, 08:27 CET
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Resolved - Dear customers,
this incident has been resolved. Would like to apologise for any inconvenience caused and thank you for your understanding.

Yours protel Team
Nov 19, 12:26 CET
Investigating - Dear customers,

we are aware that some routing settings (German path) within our telephony system are not working properly and affect our telephone availability. We're working with priority to get things back to normal. In the meantime, please use the English path and/or view the current status via https://cloudstatus.protel.net.
Nov 19, 10:58 CET
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Resolved - This incident has been resolved.
Nov 17, 19:42 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 17:24 CET
Identified - We are aware that some customers are currently experiencing degraded system performance and 500, 502, 504 error messages . We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Nov 17, 16:43 CET
Completed - The scheduled maintenance has been completed.
Nov 17, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 12:02 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 17, 10:38 CET
Completed - The scheduled maintenance has been completed.
Nov 17, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 12:02 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 17, 10:38 CET
Nov 16, 2021

No incidents reported.

Nov 15, 2021
Resolved - This incident has been resolved.
Nov 15, 14:13 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 12:55 CET
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Nov 15, 12:44 CET