All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Third Party Systems or Components Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 18, 2021

No incidents reported today.

Oct 17, 2021
Postmortem - Read details
Oct 17, 20:09 CEST
Resolved - This incident has been resolved.
Oct 17, 20:06 CEST
Monitoring - We are aware that some customers are currently experiencing degraded system performance an hour ago which we have already identified the cause. It still can come to short interruptions. We will continue to closely monitor all systems and react in the moment of the slightest outage. We would like to apologise for any inconvenience caused and thank you for your understanding.
Oct 17, 18:36 CEST
Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Postmortem - Read details
Oct 13, 08:48 CEST
Resolved - This incident has been resolved.
Oct 7, 08:38 CEST
Update - We are continuing to monitor for any further issues.
Oct 7, 08:08 CEST
Update - We still continue to closely monitor all systems and react in the moment of the slightest outage.
It could be that that some customers are currently experiencing degraded system performance.
We would like to apologise for any inconvenience caused and thank you for your understanding.
Oct 6, 23:06 CEST
Update - We have identified the cause, but it still can come to short interruptions. We will continue to closely monitor all systems and react in the moment of the slightest outage. We would like to apologise for any inconvenience caused and thank you for your understanding.
Oct 6, 19:27 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 16:46 CEST
Update - We are continuing to work on a fix for this issue.
Oct 6, 16:06 CEST
Update - We are continuing to work on a fix for this issue.
Oct 6, 16:05 CEST
Identified - We are aware that some customers are currently experiencing degraded system performance. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Oct 6, 16:04 CEST
Oct 6, 2021
Resolved - This incident has been resolved.
Oct 6, 15:37 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 15:25 CEST
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Oct 6, 15:24 CEST
Completed - The scheduled maintenance has been completed.
Oct 6, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 12:00 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Oct 6, 11:06 CEST
Completed - The scheduled maintenance has been completed.
Oct 6, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 12:00 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Oct 6, 11:05 CEST
Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.