All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 27, 2021

No incidents reported today.

Feb 26, 2021

No incidents reported.

Feb 25, 2021

No incidents reported.

Feb 24, 2021
Completed - The scheduled maintenance has been completed.
Feb 24, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:03 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems.

This is a reminder that the next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. During this maintenance window, protel AIR and other related applications may not be available. We will send out another notification as soon as the work has been completed.

With today's release for protel Air, some more configuration items will be available in our new system data.
Details can be found in our release notes https://protelair.helpjuice.com/update-news-en

We thank you for your patience while we work hard to improve your protel product experience.

Your protel team
Feb 24, 10:14 CET
Completed - The scheduled maintenance has been completed.
Feb 24, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 12:03 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems.

This is a reminder that the next scheduled maintenance will take place today between 12 noon - 2 pm CET. During this maintenance window, protel AIR and other related applications may not be available. We will send out another notification as soon as the work has been completed.

With today's release for protel Air, some more configuration items will be available in our new system data.
Details can be found in our release notes https://protelair.helpjuice.com/update-news-en

We thank you for your patience while we work hard to improve your protel product experience.

Your protel team
Feb 24, 10:13 CET
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

No incidents reported.

Feb 16, 2021

No incidents reported.

Feb 15, 2021

No incidents reported.

Feb 14, 2021
Resolved - This incident has been resolved.
Feb 14, 12:19 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 14, 12:14 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 14, 12:03 CET
Update - We are continuing to investigate this issue.
Feb 14, 11:44 CET
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Feb 14, 11:39 CET
Feb 13, 2021
Resolved - This incident has been resolved.
Feb 13, 23:51 CET
Update - We are continuing to monitor for any further issues.
Feb 13, 23:48 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 13, 23:48 CET
Identified - The issue has been identified and a fix is being implemented.
Feb 13, 23:34 CET
Update - We are continuing to investigate this issue.
Feb 13, 23:25 CET
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Feb 13, 23:23 CET
Resolved - This incident has been resolved.
Feb 13, 10:11 CET
Identified - We have identified the cause of the problem and are taking the appropriate steps to resolve the issue. A further status message will follow when we have information about the remaining interruption time or when service has been resumed. View the current status and impacted services via https://cloudstatus.protel.net.
Feb 12, 16:19 CET
Update - We are continuing to investigate this issue.
Feb 12, 14:43 CET
Investigating - We are aware that some customers are currently experiencing degraded system performance with protel IDS. This means that reservations import or export messages from/to external booking systems might be delayed in _some_ circumstances. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.

Note that protel Air, protel SPE or MPE are not impacted by this incident.
Feb 12, 14:41 CET