All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2022

No incidents reported today.

May 24, 2022

No incidents reported.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:01 CEST
Scheduled - Due to a scheduled security maintenance on 19 May, 2022, between 9am CET and 11am CET, our Customer Support Portal will not be available. During this period, you will not be able to create tickets in our Support Portal.
You can contact us via email (support@protel.net) during this time. For urgent matters, please call at +49 231 915 93 555

May 17, 10:16 CEST
May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 14:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:01 CEST
Update - We will be undergoing scheduled maintenance during this time.
May 18, 11:39 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and a downtime of protel air for about 10 minutes is expected. We will send out another notification as soon as the work has been completed.


Your protel team

May 18, 10:05 CEST
Completed - The scheduled maintenance has been completed.
May 18, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 12:01 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team

May 18, 10:05 CEST
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 19:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:00 CEST
Scheduled - Due to a scheduled security maintenance on 13 May, 2022, between 3pm CET and 7pm CET, our Customer Support Portal will not be available. During this period, you will not be able to create tickets in our Support Portal.
You can contact us via email (support@protel.net) during this time. For urgent matters, please call at +49 231 915 93 555

May 11, 14:46 CEST
May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.