All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
99.94 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
99.88 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
99.94 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
99.88 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
99.91 % uptime
Today
protel Cloud PMS Operational
90 days ago
99.48 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
99.92 % uptime
Today
protel IDS Interface Operational
90 days ago
99.92 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
99.93 % uptime
Today
Credit Card Interface Operational
90 days ago
99.92 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
99.98 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
99.93 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
99.88 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Outage Open API
Resolved - This incident has been resolved.
Nov 5, 10:39 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 5, 09:18 CET
Investigating - We are currently investigating this issue.
Nov 5, 08:12 CET
Nov 4, 2025
Reminder: IAM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 18:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 5pm (CET) and will last for approximately 1 hour. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 4, 09:11 CET
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Reminder: protel Scheduled Maintenance - Europe/Africa
Completed - The scheduled maintenance has been completed.
Oct 29, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Oct 29, 11:42 CET
Reminder: protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Oct 29, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 12:01 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Oct 29, 11:43 CET
Oct 28, 2025
protel Cloud Service Degraded Performance
Resolved - This incident has been resolved.
Oct 28, 10:41 CET
Monitoring - All systems have been operating normally for several hours. Our teams continue to monitor performance across all previously impacted areas to ensure stability. A full root cause analysis will be shared once remediation is complete.
Thank you for your patience while we brought this issue to resolution.
Oct 27, 12:51 CET
Identified - Some customers may still be experiencing limited access to Protel Cloud and certain interfaces. Our teams continue to work around the clock to restore full functionality. Further updates will be posted here, and a root cause analysis will be shared after the event. Thank you for your patience.
Oct 26, 09:10 CET
Update - Some I/O and WBE functionality may still be temporarily impacted as systems return to normal and queued tasks are processed.
Oct 25, 23:54 CEST
Monitoring - While the root cause of the earlier issue has been resolved, some Protel Cloud customers in the Australia-Pacific region may still experience limited access. This is due to DNS settings requiring time to replicate across global networks, which is an automatic process.
We expect service to resume shortly for impacted customers. In the meantime, we recommend attempting to access the system at intermittent intervals.
Oct 25, 23:45 CEST
Oct 27, 2025
Oct 26, 2025
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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany