protel Cloud Center Status

Service Under Maintenance

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Under Maintenance

protel Air Operational

protel WBE - Web Booking Engine Under Maintenance

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other interfaces to local systems Operational

protel Cloud Center Services Operational

PCI-DSS Environment Operational

protel Air System Data Under Maintenance

Identity and Access Management (IAM) Operational

TSE component for German fiscal compliance Operational

protel Cloud Solutions | Australia, Asia Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other Interfaces to local systems (not IDS or credit cards) Operational

PCI-DSS Environment Operational

protel Cloud Center Services Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

protel.I/O Operational

protel.I/O services for protel onPremise (SPE/MPE) Operational

protel.I/O services for protel AIR Operational

protel.I/O services for individual 3rd party vendors Operational

protel OnPremise Operational

protel OnPrem (SPE/MPE) Operational

Other Systems or Components Operational

protel Knowledge Management content (customer portal) Operational

protel Customer Support Portal Operational

protel Support - Telephone Availability Operational

protel Online Help Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Reminder: protel IAM Scheduled Maintenance - Europe

Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:00 CET

Scheduled - Hereby we would like to inform you that tomorrow, November 23th, at 19:00 CET , we will be updating the Identity Server and IAM on PROD. The update will take up to 1 hour.

How will this impact the user?
We are expecting an interruption to the pAir platform for around 20 minutes somewhen during the update process.

When and how will the update be communicated?
A reminder of this scheduled update will be send tomorrow, Wednesday November the 23th, via Statuspage.
Nov 22, 19:04 CET

Reminder: protel Scheduled Background IAM Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:00 CET

Scheduled - Hereby we would like to inform you that tomorrow, November 24th, at 05:00 am AEDT , we will be updating the Identity Server and IAM on PROD. The update will take up to 1 hour.

How will this impact the user?
We are expecting an interruption to the pAir platform for around 20 minutes somewhen during the update process.

When and how will the update be communicated?
A reminder of this scheduled update will be send tomorrow, Wednesday November the 23th, via Statuspage.

Thank you for your understanding!
Nov 22, 11:00 CET

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

Reminder: protel Scheduled Maintenance - Europe

Completed - The scheduled maintenance has been completed.
Nov 16, 14:01 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:00 CET

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 16, 10:47 CET

Reminder: protel Scheduled Background Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Nov 16, 14:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:01 CET

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 16, 10:48 CET

Nov 15, 2022

No incidents reported.