All Systems Operational
About This Site
This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.
protel Cloud Solutions | Europe, North America
Operational
protel Air
Operational
protel AIR Property Management System (https://app.protel.net).
protel WBE - Web Booking Engine
Operational
protel Hotel booking engine on the hotel website
protel IDS Interface
Operational
Connected internet distribution channels, e. g., booking.com, Expedia, etc.
protel BWI Interface (Best Western International Interface)
Operational
Synchronization between hotel property management system (PMS) and Best Western Central Reservation System (CRS).
Credit Card Interface
Operational
Cloud credit card interface (3C Payments)
Other interfaces to local systems
Operational
Interfaces to locally connected systems, such as Ariane Kiosk, POS, PBX, key card systems, etc.
protel Cloud Center Services
Operational
Administration Center for all protel Cloud modules (Ariane Kiosk, protel Voyager, protel Messenger, protel MICE)
PCI-DSS Environment
Operational
Encrypting an decrypting credit card data
protel Air System Data
Operational
General system administration for protel Air
Identity and Access Management (IAM)
Operational
Management of user access and permissions for protel applications
TSE component for German fiscal compliance
Operational
"Technische Sicherheitseinrichtung" for compliance with the KassenSichV regulations in Germany
protelAir elastic searchbar
Operational
The search bar allows you to quickly and easily search for a reservation. Just enter a search term, and you will be presented with results in an instant. If you use protel Central, a search is performed across all connected hotels.
protel Cloud Solutions | Australia, Asia
Operational
protel AIR Property Management System (https://app-apac.protel.net)
protel Air
Operational
protel AIR Property Management System (https://app-apac.protel.net)
protel WBE - Web Booking Engine
Operational
protel Hotel booking engine on the hotel website
protel IDS Interface
Operational
Connected internet distribution channels, e. g., booking.com, Expedia, etc.
protel BWI Interface (Best Western International Interface)
Operational
Synchronization between hotel property management system (PMS) and Best Western Central Reservation System (CRS)
Credit Card Interface
Operational
Cloud credit card interface (3C Payments)
Other Interfaces to local systems (not IDS or credit cards)
Operational
Interfaces to locally connected systems, such as Ariane Kiosk, POS, PBX, key card systems, etc.
PCI-DSS Environment
Operational
Encrypting and decrypting credit card information
protel Cloud Center Services
Operational
Administration Center for all protel Cloud modules (Ariane Kiosk, protel Voyager, protel Messenger, protel MICE)
protel Air System Data
Operational
General system administration for protel Air
Identity and Access Management (IAM)
Operational
Management of user access and permissions for protel applications
protelAir elastic search bar
Operational
The search bar allows you to quickly and easily search for a reservation. Just enter a search term, and you will be presented with results in an instant. If you use protel Central, a search is performed across all connected hotels.
protel.I/O
Operational
protel.I/O services for protel onPremise (SPE/MPE)
Operational
protel.I/O services for protel AIR
Operational
protel.I/O services for individual 3rd party vendors
Operational
We are currently experiencing I/O related issues with one or more specific 3rd party vendors.
protel OnPremise
Operational
protel OnPrem (SPE/MPE)
Operational
On-Premise systems related to protel Single Property or Multi Property Edition
Other Systems or Components
Operational
Other protel or third-party systems and their associated components.
protel Knowledge Management content (customer portal)
Operational
Confluence for protel Knowledge Management and our customer support portal
protel Customer Support Portal
Operational
Our customer facing ticket portal, reachable via https://helpdesk.protel.net
protel Support - Telephone Availability
Operational
We will report any issues which may impact the abiltiy to reach our support team via telephone here.
protel Online Help
Operational
Access to protel's online help portals
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
ESB (protel I/O) Scheduled Maintenance - Australia
Oct 4, 2023 12:00-14:00 CEST
To ensure that our customers benefit from the best possible service from us at all times, we regularly update our software modules.
On Wednesday, 4 October 2023, we will update our ESB (Enterprise Service Bus). This will ensure the general performance of the modules connected to it.
Procedure of the update
We will use an at 10pm AEDT (Sydney) and will last for approximately 2 hours. Of course, we will pay special attention to ensure that no messages are lost.
For this purpose, all messages occurring in this time window will be queued. Then the actual update of the ESB will be carried out.
Afterwards, the queue is dissolved step by step and the messages are sent again.
However, these messages will be processed through the ESB with a certain delay - how long this delay will be depends on the length of the queue.
The update will have an impact on the protel I/O integrations. The integration partners have also been informed accordingly.
Especially with kiosk systems, it can happen that timeouts occur due to the delays and that CheckIn and CheckOut processes are delayed as a result.
We would like to point out once again that no message will be lost - there will only be a delay!
Of course we will keep you informed with regular updates on the status during the maintenance.
Thank you for your understanding!
Posted on Sep 27, 2023 - 11:36 CEST
On Wednesday, 4 October 2023, we will update our ESB (Enterprise Service Bus). This will ensure the general performance of the modules connected to it.
Procedure of the update
We will use an at 10pm AEDT (Sydney) and will last for approximately 2 hours. Of course, we will pay special attention to ensure that no messages are lost.
For this purpose, all messages occurring in this time window will be queued. Then the actual update of the ESB will be carried out.
Afterwards, the queue is dissolved step by step and the messages are sent again.
However, these messages will be processed through the ESB with a certain delay - how long this delay will be depends on the length of the queue.
The update will have an impact on the protel I/O integrations. The integration partners have also been informed accordingly.
Especially with kiosk systems, it can happen that timeouts occur due to the delays and that CheckIn and CheckOut processes are delayed as a result.
We would like to point out once again that no message will be lost - there will only be a delay!
Of course we will keep you informed with regular updates on the status during the maintenance.
Thank you for your understanding!
Posted on Sep 27, 2023 - 11:36 CEST
ESB (protel I/O) Scheduled Maintenance - Europe
Oct 4, 2023 12:00-14:00 CEST
Um sicherzustellen, dass unsere Kunden zur jederzeit vom bestmöglichen Service von uns profitieren, führen wir regelmäßige Updates unserer Softwaremodule durch.
Am Mittwoch, 4. Oktober 2023, werden wir ein Update unseres ESB (Enterprise Service Bus) durchführen. Damit wird die allgemeine Performance der damit verbundenen Module gesichert.
Ablauf des Updates
Wir werden ein Update-Fenster von 12 bis 14 Uhr MESZ nutzen. Selbstverständlich werden wir besonderes Augenmerk darauf legen, dass keine Nachrichten verloren gehen.
Dazu werden alle in diesem Zeitfenster auftretenden Nachrichten in eine Warteschlange eingereiht. Dann wird die eigentliche Aktualisierung des ESB durchgeführt.
Im Anschluss wird die Warteschlange Schritt für Schritt aufgelöst, und die Nachrichten werden wieder versendet.
Allerdings werden dabei diese Nachrichten über den ESB mit einer gewissen Verzögerung verarbeitet werden - wie groß diese Verzögerung sein wird, hängt von der Länge der Warteschlange ab.
Betroffen von dem Update sind alle protel I/O Integrationen. Die Integrationspartner wurden ebenfalls entsprechend informiert.
Vor allem bei Kiosk-Systemen kann es passieren, dass es Aufgrund der Verzögerungen zu Zeitüberschreitungen kommt und dadurch CheckIn und CheckOut Prozesse verzögert werden.
Wir möchten noch einmal darauf hinweisen, dass keine Nachricht verloren gehen wird - es wird lediglich eine Verzögerung geben!
Selbstverständlich halten wir Sie am Updatetag mit regelmäßigen Updates zum Status auf dem Laufenden.
Vielen Dank für Ihr Verständnis!
-------
To ensure that our customers benefit from the best possible service from us at all times, we regularly update our software modules.
On Wednesday, 4 October 2023, we will update our ESB (Enterprise Service Bus). This will ensure the general performance of the modules connected to it.
Procedure of the update
We will use an update window from 12:00 to 14:00 CEST. Of course, we will pay special attention to ensure that no messages are lost.
For this purpose, all messages occurring in this time window will be queued. Then the actual update of the ESB will be carried out.
Afterwards, the queue is dissolved step by step and the messages are sent again.
However, these messages will be processed through the ESB with a certain delay - how long this delay will be depends on the length of the queue.
The update will have an impact on the protel I/O integrations. The integration partners have also been informed accordingly.
Especially with kiosk systems, it can happen that timeouts occur due to the delays and that CheckIn and CheckOut processes are delayed as a result.
We would like to point out once again that no message will be lost - there will only be a delay!
Of course we will keep you informed with regular updates on the status during the maintenance.
Thank you for your understanding!
Posted on Sep 27, 2023 - 11:01 CEST
Am Mittwoch, 4. Oktober 2023, werden wir ein Update unseres ESB (Enterprise Service Bus) durchführen. Damit wird die allgemeine Performance der damit verbundenen Module gesichert.
Ablauf des Updates
Wir werden ein Update-Fenster von 12 bis 14 Uhr MESZ nutzen. Selbstverständlich werden wir besonderes Augenmerk darauf legen, dass keine Nachrichten verloren gehen.
Dazu werden alle in diesem Zeitfenster auftretenden Nachrichten in eine Warteschlange eingereiht. Dann wird die eigentliche Aktualisierung des ESB durchgeführt.
Im Anschluss wird die Warteschlange Schritt für Schritt aufgelöst, und die Nachrichten werden wieder versendet.
Allerdings werden dabei diese Nachrichten über den ESB mit einer gewissen Verzögerung verarbeitet werden - wie groß diese Verzögerung sein wird, hängt von der Länge der Warteschlange ab.
Betroffen von dem Update sind alle protel I/O Integrationen. Die Integrationspartner wurden ebenfalls entsprechend informiert.
Vor allem bei Kiosk-Systemen kann es passieren, dass es Aufgrund der Verzögerungen zu Zeitüberschreitungen kommt und dadurch CheckIn und CheckOut Prozesse verzögert werden.
Wir möchten noch einmal darauf hinweisen, dass keine Nachricht verloren gehen wird - es wird lediglich eine Verzögerung geben!
Selbstverständlich halten wir Sie am Updatetag mit regelmäßigen Updates zum Status auf dem Laufenden.
Vielen Dank für Ihr Verständnis!
-------
To ensure that our customers benefit from the best possible service from us at all times, we regularly update our software modules.
On Wednesday, 4 October 2023, we will update our ESB (Enterprise Service Bus). This will ensure the general performance of the modules connected to it.
Procedure of the update
We will use an update window from 12:00 to 14:00 CEST. Of course, we will pay special attention to ensure that no messages are lost.
For this purpose, all messages occurring in this time window will be queued. Then the actual update of the ESB will be carried out.
Afterwards, the queue is dissolved step by step and the messages are sent again.
However, these messages will be processed through the ESB with a certain delay - how long this delay will be depends on the length of the queue.
The update will have an impact on the protel I/O integrations. The integration partners have also been informed accordingly.
Especially with kiosk systems, it can happen that timeouts occur due to the delays and that CheckIn and CheckOut processes are delayed as a result.
We would like to point out once again that no message will be lost - there will only be a delay!
Of course we will keep you informed with regular updates on the status during the maintenance.
Thank you for your understanding!
Posted on Sep 27, 2023 - 11:01 CEST
protel hotelsoftware GmbH Europaplatz 8, 44269 Dortmund, Germany