All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023
Completed - The scheduled maintenance has been completed.
Mar 22, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:01 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. Due to an important security upgrade of the database, we would like to inform you that we expect a downtime today during the update. We will send out another notification as soon as the work has been completed.

Your protel team

Mar 22, 08:56 CET
Completed - The scheduled maintenance has been completed.
Mar 22, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. Due to an important security upgrade of the database, we would like to inform you that we expect a downtime today during the update. We will send out another notification as soon as the work has been completed.

Your protel team

Mar 22, 08:54 CET
Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023
Resolved - We have identified the cause and solved this issue and do not expect any further interruptions. All systems are now fully operational. We will continue to closely monitor all systems and would like to apologise for any inconvenience caused and thank you for your understanding.
Mar 15, 15:12 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 10:39 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 15, 10:34 CET
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Mar 15, 10:13 CET
Completed - The scheduled maintenance has been completed.
Mar 15, 13:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we would like to inform you that on Wednesday, March 15th, at 12:00 CET, we will be updating the IAM on PROD.
The update will take around 60 minutes.

How will this impact the user?

The update makes a reboot of the Identity Server & IAM necessary.
The reboot will happen at the end of the update process and will take roughly 10 minutes. During these 10 minutes, the login to the Cloud platform will not be available.

Besides this, we don't expect any service interruptions.

Thank you for your understanding!

Your protel team

Mar 10, 10:38 CET
Completed - The scheduled maintenance has been completed.
Mar 15, 13:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we would like to inform you that on Wednesday, March 15th, at 12:00 CET, we will be updating the IAM on PROD.
The update will take around 60 minutes.

How will this impact the user?

The update makes a reboot of the Identity Server & IAM necessary.
The reboot will happen at the end of the update process and will take roughly 10 minutes. During these 10 minutes, the login to the Cloud platform will not be available.

Besides this, we don't expect any service interruptions.

Thank you for your understanding!

Your protel team

Mar 10, 10:37 CET
Mar 14, 2023
Resolved - This incident has been resolved.
Mar 14, 13:29 CET
Update - We are continuing to investigate this issue.
Mar 13, 20:28 CET
Investigating - Dear Customers,
At the moment you may not be able to reach us by phone. Please send us an email to support@protel.net or open a ticket via our service desk. We will monitor the incoming tickets more than usually and act according to priority. we apologize for the inconvenience.
You can still reach us via 0800 180 0894
Your protel support

Mar 13, 20:12 CET
Mar 13, 2023
Mar 12, 2023

No incidents reported.