protel Cloud Center Status

All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other interfaces to local systems Operational

protel Cloud Center Services Operational

PCI-DSS Environment Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

TSE component for German fiscal compliance Operational

protel Cloud Solutions | Australia, Asia Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other Interfaces to local systems (not IDS or credit cards) Operational

PCI-DSS Environment Operational

protel Cloud Center Services Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

protel.I/O Operational

protel.I/O services for protel onPremise (SPE/MPE) Operational

protel.I/O services for protel AIR Operational

protel.I/O services for individual 3rd party vendors Operational

protel OnPremise Operational

protel OnPrem (SPE/MPE) Operational

Other Systems or Components Operational

protel Knowledge Management content (customer portal) Operational

protel Customer Support Portal Operational

protel Support - Telephone Availability Operational

protel Online Help Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 28, 2022

Connectivity issues BestWestern International

Resolved - This incident has been resolved.
Jan 28, 16:30 CET

Update - We are continuing to investigate this issue.
Jan 28, 16:29 CET

Update - We are continuing to investigate this issue.
Jan 28, 14:57 CET

Investigating - We are aware that some customers are currently experiencing degraded system performance of the Best Western International Interface. Best Western International has informed us that they are currently working with priority to get things back to normal.
View the current status and impacted services via https://cloudstatus.protel.net.
Jan 28, 11:53 CET

Jan 27, 2022

No incidents reported.

Jan 26, 2022

Reminder: protel Scheduled Maintenance - Europe

Completed - The scheduled maintenance has been completed.
Jan 26, 14:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:01 CET

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jan 26, 08:39 CET

Reminder: protel Scheduled Background Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Jan 26, 14:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:02 CET

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jan 26, 08:39 CET

Jan 25, 2022

No incidents reported.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

protel Cloud Service Interruption

Resolved - Good morning,

Thank you very much for your patience.

Our development department was able to identify the cause of the outage and has now fixed it.

Protel Air should now be available and working again as usual.

You can find more information on our status page at https://cloudstatus.protel.net.

We apologize for any inconvenience caused.

With kind regards

Your protel support team

_____________________________________________________________________________________________________________________________

Guten Morgen,

vielen Dank für Ihre Geduld.

Unsere Entwicklungsabteilung konnte die Ursache des Ausfalls ermitteln und nun auch beheben.

Protel Air sollte nun wieder wie gewohnt erreichbar und funktionstüchtig sein.

Weitere Informationen können Sie unserer Statuspage unter https://cloudstatus.protel.net entnehmen.

Wir bitten, die Unannehmlichkeiten zu entschuldigen.

Mit freundlichen Grüßen

Your protel-Support Team
Jan 18, 02:38 CET

Identified - Access to individual protel services is currently interrupted for some customers. The issue has been identified. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Jan 18, 01:52 CET

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.