All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protelAir elastic searchbar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia ? Operational
90 days ago
100.0 % uptime
Today
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protelAir elastic search bar ? Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
99.99 % uptime
Today
protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
99.99 % uptime
Today
protel IDS Interface Operational
90 days ago
99.99 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
99.99 % uptime
Today
Credit Card Interface Operational
90 days ago
99.99 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
99.99 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 15, 2024

No incidents reported today.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
protel CLOUD Maintenance skipped
Completed - The scheduled maintenance has been completed.
Oct 10, 11:31 CEST
Scheduled - *****************************************
Please note that the Update scheduled for the
16th of October 2024 (version 24.42)
will be skipped.
Next release will be
06th of November 2024
**********************************************
Oct 10, 11:21 CEST
Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Reminder: protel Scheduled Background Maintenance - Australia, Africa, Europe
Completed - The scheduled maintenance has been completed.
Oct 3, 12:05 CEST
Update - We are continuing to monitor
Oct 1, 10:02 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 30, 17:28 CEST
Update - Dear Customers,

Our technical teams continue to work on this very important update and returning all services as soon as possible.
Sep 30, 16:57 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 30, 16:53 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 30, 16:51 CEST
Update - Dear customers, as you have noticed, we currently taking longer than usual for our maintenance window. We apologize, that you might currently not be able to login.

We are working under high pressure to complete the update as quickly as possible.
Sep 30, 14:54 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 14:05 CEST
Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 14:04 CEST
Oct 2, 2024

No incidents reported.

Oct 1, 2024
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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany