protel Cloud Center Status

All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other interfaces to local systems Operational

protel Cloud Center Services Operational

PCI-DSS Environment Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

TSE component for German fiscal compliance Operational

protel Cloud Solutions | Australia, Asia Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other Interfaces to local systems (not IDS or credit cards) Operational

PCI-DSS Environment Operational

protel Cloud Center Services Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

protel.I/O Operational

protel.I/O services for protel onPremise (SPE/MPE) Operational

protel.I/O services for protel AIR Operational

protel.I/O services for individual 3rd party vendors Operational

protel OnPremise Operational

protel OnPrem (SPE/MPE) Operational

Third Party Systems or Components Operational

protel Knowledge Management content (customer portal) Operational

protel Customer Support Portal Operational

protel Support - Telephone Availability Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 18, 2021

No incidents reported today.

Oct 17, 2021

protel Cloud Service Degraded Performance

Postmortem - Read details
Oct 17, 20:09 CEST

Resolved - This incident has been resolved.
Oct 17, 20:06 CEST

Monitoring - We are aware that some customers are currently experiencing degraded system performance an hour ago which we have already identified the cause. It still can come to short interruptions. We will continue to closely monitor all systems and react in the moment of the slightest outage. We would like to apologise for any inconvenience caused and thank you for your understanding.
Oct 17, 18:36 CEST

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

protel Cloud Service Degraded Performance

Postmortem - Read details
Oct 13, 08:48 CEST

Resolved - This incident has been resolved.
Oct 7, 08:38 CEST

Update - We are continuing to monitor for any further issues.
Oct 7, 08:08 CEST

Update - We still continue to closely monitor all systems and react in the moment of the slightest outage.
It could be that that some customers are currently experiencing degraded system performance.
We would like to apologise for any inconvenience caused and thank you for your understanding.
Oct 6, 23:06 CEST

Update - We have identified the cause, but it still can come to short interruptions. We will continue to closely monitor all systems and react in the moment of the slightest outage. We would like to apologise for any inconvenience caused and thank you for your understanding.
Oct 6, 19:27 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 16:46 CEST

Update - We are continuing to work on a fix for this issue.
Oct 6, 16:06 CEST

Update - We are continuing to work on a fix for this issue.
Oct 6, 16:05 CEST

Identified - We are aware that some customers are currently experiencing degraded system performance. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Oct 6, 16:04 CEST

Oct 6, 2021

protel Cloud Service Interruption

Resolved - This incident has been resolved.
Oct 6, 15:37 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 15:25 CEST

Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Oct 6, 15:24 CEST

Reminder: protel Scheduled Background Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Oct 6, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 12:00 CEST

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Oct 6, 11:06 CEST

Reminder: protel Scheduled Maintenance - Europe

Completed - The scheduled maintenance has been completed.
Oct 6, 14:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 12:00 CEST

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Oct 6, 11:05 CEST

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.