All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Third Party Systems or Components Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2021

No incidents reported today.

Jul 26, 2021

No incidents reported.

Jul 25, 2021
Resolved - As previously notified, this incident has been resolved. All systems continue to work as expected and our extended monitoring has not highlighted any other related problems. Would like to apologise for any inconvenience caused and thank you for your understanding.
Jul 25, 17:29 CEST
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Jul 25, 16:22 CEST
Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Resolved - This incident has now been resolved. All systems continue to work as expected and our monitoring has not highlighted any other related problems. Would like to apologize for any inconvenience caused and thank you for your understanding.
Jul 21, 15:55 CEST
Update - We are continuing to investigate this issue.
Jul 21, 14:03 CEST
Investigating - We are aware that some customers are currently experiencing problems impacting the delivery of confirmation letters out of protel WBE. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Jul 21, 13:37 CEST
Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021
Completed - The scheduled maintenance has been completed.
Jul 14, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:00 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jul 14, 09:09 CEST
Completed - The scheduled maintenance has been completed.
Jul 14, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:00 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jul 14, 09:08 CEST
Jul 13, 2021

No incidents reported.