All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2022
Resolved - This incident has been resolved.
Jan 28, 16:30 CET
Update - We are continuing to investigate this issue.
Jan 28, 16:29 CET
Update - We are continuing to investigate this issue.
Jan 28, 14:57 CET
Investigating - We are aware that some customers are currently experiencing degraded system performance of the Best Western International Interface. Best Western International has informed us that they are currently working with priority to get things back to normal.
View the current status and impacted services via https://cloudstatus.protel.net.
Jan 28, 11:53 CET
Jan 27, 2022

No incidents reported.

Jan 26, 2022
Completed - The scheduled maintenance has been completed.
Jan 26, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:01 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jan 26, 08:39 CET
Completed - The scheduled maintenance has been completed.
Jan 26, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 12:02 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jan 26, 08:39 CET
Jan 25, 2022

No incidents reported.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022
Resolved - Good morning,

Thank you very much for your patience.

Our development department was able to identify the cause of the outage and has now fixed it.

Protel Air should now be available and working again as usual.

You can find more information on our status page at https://cloudstatus.protel.net.

We apologize for any inconvenience caused.


With kind regards

Your protel support team

_____________________________________________________________________________________________________________________________

Guten Morgen,

vielen Dank für Ihre Geduld.

Unsere Entwicklungsabteilung konnte die Ursache des Ausfalls ermitteln und nun auch beheben.

Protel Air sollte nun wieder wie gewohnt erreichbar und funktionstüchtig sein.

Weitere Informationen können Sie unserer Statuspage unter https://cloudstatus.protel.net entnehmen.

Wir bitten, die Unannehmlichkeiten zu entschuldigen.


Mit freundlichen Grüßen

Your protel-Support Team
Jan 18, 02:38 CET
Identified - Access to individual protel services is currently interrupted for some customers. The issue has been identified. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Jan 18, 01:52 CET
Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.