All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Air
Operational
protel WBE - Web Booking Engine
Operational
protel IDS Interface
Operational
protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other interfaces to local systems
Operational
protel Cloud Center Services
Operational
PCI-DSS Environment
Operational
protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
TSE component for German fiscal compliance
Operational
protelAir elastic searchbar
Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia
Operational
90 days ago
100.0 % uptime
Today
protel Air
Operational
protel WBE - Web Booking Engine
Operational
protel IDS Interface
Operational
protel BWI Interface (Best Western International Interface)
Operational
Credit Card Interface
Operational
Other Interfaces to local systems (not IDS or credit cards)
Operational
PCI-DSS Environment
Operational
protel Cloud Center Services
Operational
protel Air System Data
Operational
Identity and Access Management (IAM)
Operational
protelAir elastic search bar
Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors
Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE)
Operational
Other Systems or Components
Operational
protel Knowledge Management content (customer portal)
Operational
protel Customer Support Portal
Operational
protel Support - Telephone Availability
Operational
protel Online Help
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
To ensure that our customers benefit from the best possible service from us at all times, we regularly update our software modules.

On Wednesday, 4 October 2023, we will update our ESB (Enterprise Service Bus). This will ensure the general performance of the modules connected to it.

Procedure of the update
We will use an at 10pm AEDT (Sydney) and will last for approximately 2 hours. Of course, we will pay special attention to ensure that no messages are lost.
For this purpose, all messages occurring in this time window will be queued. Then the actual update of the ESB will be carried out.
Afterwards, the queue is dissolved step by step and the messages are sent again.
However, these messages will be processed through the ESB with a certain delay - how long this delay will be depends on the length of the queue.

The update will have an impact on the protel I/O integrations. The integration partners have also been informed accordingly.
Especially with kiosk systems, it can happen that timeouts occur due to the delays and that CheckIn and CheckOut processes are delayed as a result.

We would like to point out once again that no message will be lost - there will only be a delay!

Of course we will keep you informed with regular updates on the status during the maintenance.

Thank you for your understanding!

Posted on Sep 27, 2023 - 11:36 CEST
Um sicherzustellen, dass unsere Kunden zur jederzeit vom bestmöglichen Service von uns profitieren, führen wir regelmäßige Updates unserer Softwaremodule durch.

Am Mittwoch, 4. Oktober 2023, werden wir ein Update unseres ESB (Enterprise Service Bus) durchführen. Damit wird die allgemeine Performance der damit verbundenen Module gesichert.

Ablauf des Updates
Wir werden ein Update-Fenster von 12 bis 14 Uhr MESZ nutzen. Selbstverständlich werden wir besonderes Augenmerk darauf legen, dass keine Nachrichten verloren gehen.
Dazu werden alle in diesem Zeitfenster auftretenden Nachrichten in eine Warteschlange eingereiht. Dann wird die eigentliche Aktualisierung des ESB durchgeführt.
Im Anschluss wird die Warteschlange Schritt für Schritt aufgelöst, und die Nachrichten werden wieder versendet.
Allerdings werden dabei diese Nachrichten über den ESB mit einer gewissen Verzögerung verarbeitet werden - wie groß diese Verzögerung sein wird, hängt von der Länge der Warteschlange ab.

Betroffen von dem Update sind alle protel I/O Integrationen. Die Integrationspartner wurden ebenfalls entsprechend informiert.
Vor allem bei Kiosk-Systemen kann es passieren, dass es Aufgrund der Verzögerungen zu Zeitüberschreitungen kommt und dadurch CheckIn und CheckOut Prozesse verzögert werden.

Wir möchten noch einmal darauf hinweisen, dass keine Nachricht verloren gehen wird - es wird lediglich eine Verzögerung geben!

Selbstverständlich halten wir Sie am Updatetag mit regelmäßigen Updates zum Status auf dem Laufenden.

Vielen Dank für Ihr Verständnis!

-------

To ensure that our customers benefit from the best possible service from us at all times, we regularly update our software modules.

On Wednesday, 4 October 2023, we will update our ESB (Enterprise Service Bus). This will ensure the general performance of the modules connected to it.

Procedure of the update
We will use an update window from 12:00 to 14:00 CEST. Of course, we will pay special attention to ensure that no messages are lost.
For this purpose, all messages occurring in this time window will be queued. Then the actual update of the ESB will be carried out.
Afterwards, the queue is dissolved step by step and the messages are sent again.
However, these messages will be processed through the ESB with a certain delay - how long this delay will be depends on the length of the queue.

The update will have an impact on the protel I/O integrations. The integration partners have also been informed accordingly.
Especially with kiosk systems, it can happen that timeouts occur due to the delays and that CheckIn and CheckOut processes are delayed as a result.

We would like to point out once again that no message will be lost - there will only be a delay!

Of course we will keep you informed with regular updates on the status during the maintenance.

Thank you for your understanding!

Posted on Sep 27, 2023 - 11:01 CEST
Past Incidents
Oct 3, 2023

No incidents reported today.

Oct 2, 2023

No incidents reported.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Postmortem - Read details
Sep 26, 16:46 CEST
Resolved - Dear Customers,

The Incident has been resolved.
Protel Cloud PMS is running stable again.
We will post a root cause analysis on our status page next week.

Please also subscribe to our status page if you have not already done so.
https://cloudstatus.protel.net/

We apologize for any inconvenience caused.

Your Support Team

Sep 22, 21:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 17:01 CEST
Identified - Dear customers,

we are now implementing several fixes and will monitor the results. we will keep you informed.

Sep 22, 15:55 CEST
Update - Our development department continues to research the causes of the recurring system performance issue.

We apologise for the inconvenience.

Sep 22, 15:32 CEST
Update - We are still continuing to investigate this issue. We apologize for the inconvenience.
Sep 22, 12:44 CEST
Investigating - We are currently investigating this issue.
Sep 22, 10:51 CEST
Update - We are continuing to work on a fix for this issue.
Sep 22, 10:44 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 09:41 CEST
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Sep 22, 09:38 CEST
Sep 21, 2023

No incidents reported.

Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 12:04 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team

Sep 20, 10:00 CEST
Completed - The scheduled maintenance has been completed.
Sep 20, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 12:04 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team

Sep 20, 10:00 CEST
Sep 19, 2023

No incidents reported.