All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other interfaces to local systems Operational
protel Cloud Center Services Operational
PCI-DSS Environment Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
TSE component for German fiscal compliance Operational
protelAir elastic searchbar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
protel Cloud Center Services Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
protelAir elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
99.99 % uptime
Today
protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
100.0 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) Operational
Other Systems or Components Operational
protel Knowledge Management content (customer portal) Operational
protel Customer Support Portal Operational
protel Support - Telephone Availability Operational
protel Online Help Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 26, 2026

No incidents reported today.

Feb 25, 2026
Reminder: protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Feb 25, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 12:01 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Feb 25, 09:02 CET
Reminder: protel Scheduled Maintenance - Europe/Africa
Completed - The scheduled maintenance has been completed.
Feb 25, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Feb 25, 09:01 CET
Feb 24, 2026
Informationen zum Feratel Update am 24. Februar 2026
Completed - The scheduled maintenance has been completed.
Feb 24, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 09:30 CET
Scheduled - Wir leiten hiermit die Informationen die Feratel bekanntgegeben hat an Sie weiter und ersuchen höflich um Beachtung und Kenntnisnahme!

Mit dem nächsten UPDATE am Dienstag, den 24. Februar 2026 wird die Sicherheit betreffend bestimmter Druckfunktionen direkt aus dem Hotelprogramm (z.B. Druck Gästekarte oder Meldeschein) erhöht.

Diese Maßnahme erfolgt vor dem Hintergrund der aktuellen Bedrohungslage im Bereich der Hotellerie und dient dem Schutz der Betriebs- und auch Gästedaten im WebClient und liegt somit in Ihrem Interesse.

* Derzeit wird automatisch ein Login im WebClient des jeweiligen Betriebes durchgeführt, mit diesem Updaten entfällt der automatische Login.

* Künftig müssen sich Benutzer vor Ausführung der Druckfunktion mit Benutzername und Passwort im WebClient anmelden.

* Solange der Browser mit dem WebClient geöffnet bleibt, sind weitere Aufrufe ohne erneute Passworteingabe möglich.

* Sie müssen künftig ihre WebClient-Zugangsdaten (Benutzername & Passwort) kennen.

* Wenn der WebClient Benutzer sein Konto bereits mit seiner Email-Adresse verknüpft hat, kann das Passwort über die Funktion „Passwort vergessen“ zurückgesetzt werden.

* Ist keine Email-Adresse hinterlegt, wird empfohlen dies jetzt sofort zu ergänzen.

Bitte beachten Sie, dass feratel KEINE Möglichkeit hat, Betriebe bei Rückfragen zu Benutzerzugängen zu unterstützen, da die Vergabe der Benutzeraccounts ausschließlich im Bereich des Tourismusverbandes liegt.

Wir danken für Ihr Verständnis und ihre Mitarbeit im Bereich der Systemsicherheit!
Feb 24, 09:11 CET
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
protel Service Degraded Performance IO/openAPI
Resolved - This incident has been resolved.
Feb 20, 09:07 CET
Investigating - We are aware that some customers are currently experiencing degraded system performance for IO and openAPI. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Feb 19, 14:48 CET
Feb 19, 2026
Feb 18, 2026
Reminder: protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Feb 18, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background an interruption of around 10 minutes to your system is expected. We will send out another notification as soon as the work has been completed.

Your planet team
Feb 18, 09:59 CET
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany