All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Third Party Systems or Components Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2021

No incidents reported today.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
protel Cloud Service Degraded Performance
Resolved - This incident has been resolved.
Sep 13, 11:07 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 09:39 CEST
Investigating - We are aware that some customers are currently experiencing degraded IDS-performance with DIRS21. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Sep 13, 09:38 CEST
protel Cloud Service Interruption
Resolved - This incident has been resolved.
Sep 13, 10:50 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 09:42 CEST
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Sep 13, 09:30 CEST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
protel Air Interface Interruption
Resolved - We are happy to report that system performance levels have now returned to normal. We would like to apologise for any inconvenience caused and thank you for your understanding.
Sep 10, 20:17 CEST
Monitoring - We have identified the cause and solved this issue and do not expect any further interruptions. All systems are now fully operational. We will continue to closely monitor all systems and would like to apologise for any inconvenience caused and thank you for your understanding.
Sep 10, 18:22 CEST
Investigating - Our monitoring has shown that this incident is still active for some individual interfaces or customers and we continue to investigate. View the current status and impacted services via https://cloudstatus.protel.net.
Sep 10, 16:11 CEST
Monitoring - We have identified the cause and solved this issue and do not expect any further interruptions. All systems are now fully operational. We will continue to closely monitor all systems and would like to apologise for any inconvenience caused and thank you for your understanding.
Sep 10, 14:58 CEST
Investigating - Individual interfaces may be interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Sep 10, 13:49 CEST
Sep 9, 2021

No incidents reported.

Sep 8, 2021
protel Cloud Messenger Service Interruption
Resolved - We are happy to report that system performance levels have now returned to normal. We would like to apologise for any inconvenience caused and thank you for your understanding.
Sep 8, 18:14 CEST
Monitoring - We have identified the cause and solved this issue and do not expect any further interruptions. All systems are now fully operational. We will continue to closely monitor all systems and would like to apologise for any inconvenience caused and thank you for your understanding.
Sep 8, 17:37 CEST
Investigating - Functionality of protel Cloud Messenger services is currently partly interrupted for all customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Sep 8, 16:55 CEST
Scheduled Maintenance for protel Air and IAM
Completed - The scheduled maintenance has been completed.
Sep 8, 13:42 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 02:00 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems.

This important release also brings with it improvements to the login process (identity and access management - IAM) for all protel Air products.

*Important Note - please be aware of the following planned service interruptions*

Functionality within IAM will be limited from 2am CET / 10am AEST until 1pm CET / 9pm AEST on Wednesday 8th September. This means that ability to edit or change user permissions or create new users will be restricted during this time. *All other protel Air functions will be available as normal during this time.*

Your normal scheduled bi-weekly system maintenance will take place from 12 noon / 8pm AEST on Wednesday 8th September (CET) and will last for approximately 2 hours. The work performed here takes place in the back-end and no impact to your operations is expected, with the following important exception:

In order to complete the work on IAM from the previous night, a restart of our IAM services will be necessary. This means that from 1pm CET / 9pm AEST for a period of approximately 15 minutes, access to and working in protel Air will not be possible. We will update our cloud status page (cloudstatus.protel.net) once access to the protel Air applications has been reinstated.

CET: Central European Time (Berlin)
AEST: Australian Eastern Standard Time (Sydney)
Sep 7, 10:03 CEST
Sep 7, 2021
protel Cloud Service Interruption
Resolved - We are happy to report that system performance levels have now returned to normal. We would like to apologise for any inconvenience caused and thank you for your understanding.
Sep 7, 19:27 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 7, 16:02 CEST
Update - We are continuing to investigate this issue.
Sep 7, 16:02 CEST
Update - We are continuing to investigate this issue.
Sep 7, 15:33 CEST
Update - We are continuing to investigate this issue.
Sep 7, 15:32 CEST
Investigating - Access to individual protel POS services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Sep 7, 15:32 CEST
Sep 6, 2021

No incidents reported.

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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany