Service Under Maintenance

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Under Maintenance
protel Air ? Operational
protel WBE - Web Booking Engine ? Under Maintenance
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Under Maintenance
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Other Systems or Components ? Operational
protel Knowledge Management content (customer portal) ? Operational
protel Customer Support Portal ? Operational
protel Support - Telephone Availability ? Operational
protel Online Help ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 29, 2022

No incidents reported today.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022
Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:00 CET
Scheduled - Hereby we would like to inform you that tomorrow, November 23th, at 19:00 CET , we will be updating the Identity Server and IAM on PROD. The update will take up to 1 hour.

How will this impact the user?
We are expecting an interruption to the pAir platform for around 20 minutes somewhen during the update process.

When and how will the update be communicated?
A reminder of this scheduled update will be send tomorrow, Wednesday November the 23th, via Statuspage.

Nov 22, 19:04 CET
Completed - The scheduled maintenance has been completed.
Nov 23, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:00 CET
Scheduled - Hereby we would like to inform you that tomorrow, November 24th, at 05:00 am AEDT , we will be updating the Identity Server and IAM on PROD. The update will take up to 1 hour.

How will this impact the user?
We are expecting an interruption to the pAir platform for around 20 minutes somewhen during the update process.

When and how will the update be communicated?
A reminder of this scheduled update will be send tomorrow, Wednesday November the 23th, via Statuspage.

Thank you for your understanding!

Nov 22, 11:00 CET
Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022
Completed - The scheduled maintenance has been completed.
Nov 16, 14:01 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team

Nov 16, 10:47 CET
Completed - The scheduled maintenance has been completed.
Nov 16, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:01 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team

Nov 16, 10:48 CET
Nov 15, 2022

No incidents reported.