protel Cloud Center Status

All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other interfaces to local systems Operational

protel Cloud Center Services Operational

PCI-DSS Environment Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

TSE component for German fiscal compliance Operational

protel Cloud Solutions | Australia, Asia Operational

protel Air Operational

protel WBE - Web Booking Engine Operational

protel IDS Interface Operational

protel BWI Interface (Best Western International Interface) Operational

Credit Card Interface Operational

Other Interfaces to local systems (not IDS or credit cards) Operational

PCI-DSS Environment Operational

protel Cloud Center Services Operational

protel Air System Data Operational

Identity and Access Management (IAM) Operational

protel.I/O Operational

protel.I/O services for protel onPremise (SPE/MPE) Operational

protel.I/O services for protel AIR Operational

protel.I/O services for individual 3rd party vendors Operational

protel OnPremise Operational

protel OnPrem (SPE/MPE) Operational

Other Systems or Components Operational

protel Knowledge Management content (customer portal) Operational

protel Customer Support Portal Operational

protel Support - Telephone Availability Operational

protel Online Help Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 29, 2021

No incidents reported today.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

protel Cloud Service Degraded Performance

Resolved - This incident has been resolved.
Nov 26, 10:14 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 08:44 CET

Investigating - We are aware that some customers are currently experiencing degraded system performance. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Nov 26, 08:27 CET

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

protel Support - Telephone Availability

Resolved - Dear customers,
this incident has been resolved. Would like to apologise for any inconvenience caused and thank you for your understanding.

Yours protel Team
Nov 19, 12:26 CET

Investigating - Dear customers,

we are aware that some routing settings (German path) within our telephony system are not working properly and affect our telephone availability. We're working with priority to get things back to normal. In the meantime, please use the English path and/or view the current status via https://cloudstatus.protel.net.
Nov 19, 10:58 CET

Nov 18, 2021

No incidents reported.

Nov 17, 2021

protel Cloud Service Degraded Performance

Resolved - This incident has been resolved.
Nov 17, 19:42 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 17:24 CET

Identified - We are aware that some customers are currently experiencing degraded system performance and 500, 502, 504 error messages . We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Nov 17, 16:43 CET

Reminder: protel Scheduled Background Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Nov 17, 14:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 12:02 CET

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 17, 10:38 CET

Reminder: protel Scheduled Maintenance - Europe

Completed - The scheduled maintenance has been completed.
Nov 17, 14:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 12:02 CET

Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Nov 17, 10:38 CET

Nov 16, 2021

No incidents reported.

Nov 15, 2021

protel Cloud Service Interruption

Resolved - This incident has been resolved.
Nov 15, 14:13 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 12:55 CET

Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Nov 15, 12:44 CET