All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other interfaces to local systems Operational
protel Cloud Center Services Operational
PCI-DSS Environment Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
TSE component for German fiscal compliance Operational
protelAir elastic searchbar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
protel Cloud Center Services Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
protelAir elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
90 days ago
100.0 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
100.0 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Operational
90 days ago
100.0 % uptime
Today
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) Operational
Other Systems or Components Operational
protel Knowledge Management content (customer portal) Operational
protel Customer Support Portal Operational
protel Support - Telephone Availability Operational
protel Online Help Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 28, 2026

No incidents reported today.

May 27, 2026
Move of protel statuspage to weareplanet statuspage
Resolved - Dear Valued Customer,

We’d like to inform you of a small update to how major incident alerts for Protel services are communicated.

From today, alerting has moved to the Planet Status Page:

https://status.weareplanet.com/

While you may already view service status via embedded pages on the dashboard, which have been updated to display the Planet Status Page, please note that the direct web address has moved from:

https://cloudstatus.protel.net/ to https://status.weareplanet.com/

There is no action required from you as part of this move. You will continue to receive notifications as usual — the only difference is the direct URL used to access service status.

The Planet Status Page provides a central, easy‑to‑access view of service status across all Planet services, including Protel, helping you quickly identify any major incidents.

If you have any questions, please feel free to reach out via your usual support channels.

Kind regards,
Your Planet Team
May 27, 17:31 CEST
Investigating - Dear Valued Customer,

We’d like to inform you of a small update to how major incident alerts for Protel services are communicated.

From today, alerting has moved to the Planet Status Page:

https://status.weareplanet.com/

While you may already view service status via embedded pages on the dashboard, which have been updated to display the Planet Status Page, please note that the direct web address has moved from:

https://cloudstatus.protel.net/ to https://status.weareplanet.com/

There is no action required from you as part of this move. You will continue to receive notifications as usual — the only difference is the direct URL used to access service status.

The Planet Status Page provides a central, easy‑to‑access view of service status across all Planet services, including Protel, helping you quickly identify any major incidents.

If you have any questions, please feel free to reach out via your usual support channels.

Kind regards,
Your Planet Team
May 27, 17:30 CEST
Reminder: protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
May 27, 14:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:00 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
May 27, 09:43 CEST
Reminder: protel Scheduled Maintenance - Europe/Africa
Completed - The scheduled maintenance has been completed.
May 27, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:01 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
May 27, 09:42 CEST
Fiskaly – Degradierte Performance (EOD & Rechnungen betroffen)
Resolved - This incident has been resolved.
May 27, 12:11 CEST
Update - Our partner fiskaly is currently reporting degraded performance affecting the SIGN DE v2 service. This is related to follow-up issues after a recent maintenance activity, which are currently impacting signing transactions.

As a result, delays and increased response times may occur, particularly in End-of-Day (EOD) processes as well as in invoice creation and processing. In some cases, errors may also be encountered.

According to fiskaly, mitigation measures are already in progress. For the latest updates and detailed information, please refer to the official fiskaly status page: https://v2.status.fiskaly.com/
May 26, 09:41 CEST
Identified - Our partner fiskaly is currently reporting degraded performance affecting the SIGN DE v2 service. This is related to follow-up issues after a recent maintenance activity, which are currently impacting signing transactions.

As a result, delays and increased response times may occur, particularly in End-of-Day (EOD) processes as well as in invoice creation and processing. In some cases, errors may also be encountered.

According to fiskaly, mitigation measures are already in progress. For the latest updates and detailed information, please refer to the official fiskaly status page: https://v2.status.fiskaly.com/
May 24, 23:05 CEST
May 26, 2026
May 25, 2026

No incidents reported.

May 24, 2026
May 23, 2026

No incidents reported.

May 22, 2026
Best Western Interface Degraded Performance
Resolved - This incident has been resolved.
May 22, 15:39 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 15:29 CEST
Investigating - We are aware that some customers are currently experiencing degraded system performance of the Best Western Interface. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
May 22, 14:45 CEST
May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.

May 14, 2026

No incidents reported.

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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany