protel Service Degraded Performance IO/openAPI
Investigating - We are aware that some customers are currently experiencing degraded system performance for IO and openAPI. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
Feb 19, 2026 - 14:48 CET

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Uptime over the past 90 days. View historical uptime.
protel Cloud Solutions | Europe, North America Degraded Performance
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other interfaces to local systems Operational
protel Cloud Center Services Operational
PCI-DSS Environment Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
TSE component for German fiscal compliance Operational
protelAir elastic searchbar Operational
90 days ago
100.0 % uptime
Today
openAPI Degraded Performance
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Australia, Asia Degraded Performance
90 days ago
100.0 % uptime
Today
protel Cloud PMS Operational
protel WBE - Web Booking Engine Operational
protel IDS Interface Operational
protel BWI Interface (Best Western International Interface) Operational
Credit Card Interface Operational
Other Interfaces to local systems (not IDS or credit cards) Operational
PCI-DSS Environment Operational
protel Cloud Center Services Operational
protel Air System Data Operational
Identity and Access Management (IAM) Operational
protelAir elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Degraded Performance
90 days ago
100.0 % uptime
Today
protel Cloud Solutions | Africa Degraded Performance
90 days ago
99.99 % uptime
Today
protel Cloud PMS Operational
90 days ago
99.99 % uptime
Today
protel WBE - Web Booking Engine Operational
90 days ago
100.0 % uptime
Today
protel IDS Interface Operational
90 days ago
100.0 % uptime
Today
protel BWI Interface (Best Western International Interface) Operational
90 days ago
100.0 % uptime
Today
Credit Card Interface Operational
90 days ago
100.0 % uptime
Today
Other Interfaces to local systems (not IDS or credit cards) Operational
90 days ago
100.0 % uptime
Today
PCI-DSS Enviroment Operational
90 days ago
100.0 % uptime
Today
protel Cloud Center Services Operational
90 days ago
100.0 % uptime
Today
protel Cloud PMS System Data Operational
90 days ago
100.0 % uptime
Today
Identity and Access Management (IAM) Operational
90 days ago
100.0 % uptime
Today
protel Cloud elastic search bar Operational
90 days ago
100.0 % uptime
Today
openAPI Degraded Performance
90 days ago
100.0 % uptime
Today
protel.I/O Degraded Performance
protel.I/O services for protel onPremise (SPE/MPE) Degraded Performance
protel.I/O services for protel AIR Degraded Performance
protel.I/O services for individual 3rd party vendors Degraded Performance
protel OnPremise Operational
protel OnPrem (SPE/MPE) Operational
Other Systems or Components Operational
protel Knowledge Management content (customer portal) Operational
protel Customer Support Portal Operational
protel Support - Telephone Availability Operational
protel Online Help Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 19, 2026

Unresolved incident: protel Service Degraded Performance IO/openAPI.

Feb 18, 2026
Reminder: protel Scheduled Background Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Feb 18, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background an interruption of around 10 minutes to your system is expected. We will send out another notification as soon as the work has been completed.

Your planet team
Feb 18, 09:59 CET
Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
Reminder: IAM Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 12:00 CET
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Feb 11, 10:29 CET
Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

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protel hotelsoftware

protel hotelsoftware GmbH
Europaplatz 8, 44269 Dortmund, Germany