All Systems Operational

About This Site

This is protel's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

protel Cloud Solutions | Europe, North America Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other interfaces to local systems ? Operational
protel Cloud Center Services ? Operational
PCI-DSS Environment ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
TSE component for German fiscal compliance ? Operational
protel Cloud Solutions | Australia, Asia ? Operational
protel Air ? Operational
protel WBE - Web Booking Engine ? Operational
protel IDS Interface ? Operational
protel BWI Interface (Best Western International Interface) ? Operational
Credit Card Interface ? Operational
Other Interfaces to local systems (not IDS or credit cards) ? Operational
PCI-DSS Environment ? Operational
protel Cloud Center Services ? Operational
protel Air System Data ? Operational
Identity and Access Management (IAM) ? Operational
protel.I/O Operational
protel.I/O services for protel onPremise (SPE/MPE) Operational
protel.I/O services for protel AIR Operational
protel.I/O services for individual 3rd party vendors ? Operational
protel OnPremise Operational
protel OnPrem (SPE/MPE) ? Operational
Third Party Systems or Components Operational
protel Knowledge Management content (customer portal) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 25, 2021

No incidents reported today.

Jun 24, 2021

No incidents reported.

Jun 23, 2021

No incidents reported.

Jun 22, 2021

No incidents reported.

Jun 21, 2021
Resolved - We have identified the cause and solved this issue and do not expect any further interruptions. All systems are now fully operational. We will continue to closely monitor all systems and would like to apologise for any inconvenience caused and thank you for your understanding.
Jun 21, 12:07 CEST
Investigating - Some Concardis EFT customers are reporting issues with credit card processing at the moment. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Jun 21, 10:12 CEST
Jun 20, 2021
Resolved - Our development team has investigated the cause.
All our services are running stable. If the problem still persists, please contact Concardis directly.
Jun 20, 12:10 CEST
Investigating - Some Concardis EFT customers are reporting issues with credit card processing at the moment. We are working with our payment processing partner to identify the cause of the problem.
Jun 20, 09:08 CEST
Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Resolved - This incident has been resolved.
Jun 16, 19:40 CEST
Investigating - Access to individual protel services is currently interrupted for some customers. We are working to resolve this issue as soon as possible. View the current status and impacted services via https://cloudstatus.protel.net.
Jun 16, 18:14 CEST
Completed - The scheduled maintenance has been completed.
Jun 16, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:00 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 10pm AEDT (Sydney) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jun 16, 09:57 CEST
Completed - The scheduled maintenance has been completed.
Jun 16, 14:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 12:00 CEST
Scheduled - As part of our ongoing commitment to performance, reliability and security, we regularly perform maintenance operations on our applications and systems. The next scheduled maintenance will take place today at 12 noon (CET) and will last for approximately 2 hours. This takes place in the background and no interruption to your system is expected. We will send out another notification as soon as the work has been completed.

Your protel team
Jun 16, 09:57 CEST
Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021
Resolved - Due to the issues with the Windows update of 9 June 2021 causing the protel Active Desktop to not operate
correctly, a new version 2.94 of protel Active Desktop is now available.

Further details and a link to download the software update to resolve this issue can be found in the following document.
https://protel.net/fileadmin/media/support/protel-Active-Desktop_Setup-Guide.pdf
Jun 11, 09:10 CEST
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 15:54 CEST
Investigating - We are aware of an issue where Microsoft Active Desktop does not display correctly for some customers after installing a recent Microsoft update (Microsoft KB5003637). While this impacts dashboards within the active desktop, PMS functionality is not impacted. Our development teams are currently researching this issue. Subscribe to updates to this channel to be kept aware of new information via SMS or email as it becomes available to us.
Jun 10, 10:24 CEST