Reminder: protel Scheduled Maintenance - Europe/Africa

Scheduled Maintenance Report for protel Cloud Center

Completed

The scheduled maintenance has been completed.

Posted Feb 12, 2025 - 14:00 CET

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Feb 12, 2025 - 12:00 CET

Scheduled

Dear Customer,

Multi Factor Authentication (MFA) will become mandatory for all Cloud PMS users with access to credit card details, system data, and profile export rights today.

This will significantly enhance the security of highly sensitive information and help ensure compliance with PCI DSS.

You need to act now to get ready for this important change to ensure you can continue to access the system after today once it goes live.

Find out what you need to do to prepare:
English:
https://protelair.helpjuice.com/en_US/multi-factor-authentication/mfa-permisson-based-mfa
German:
https://protelair.helpjuice.com/de_DE/multi-faktor-authentifizierung/mfa-rechtebasierte-mfa
French:
https://protelair.helpjuice.com/fr_FR/authentification-a-multi-facteurs/mfa-permisson-based-mfa

Thank you for your support.

Protel / Planet Team

Posted Feb 12, 2025 - 09:15 CET

This scheduled maintenance affected: protel Cloud Solutions | Europe, North America (protel Air, protel WBE - Web Booking Engine, protel IDS Interface, protel BWI Interface (Best Western International Interface), Credit Card Interface, Other interfaces to local systems, protel Cloud Center Services, PCI-DSS Environment), protel Cloud Solutions | Africa (protel Cloud PMS, protel WBE - Web Booking Engine, protel IDS Interface, protel BWI Interface (Best Western International Interface), Credit Card Interface, PCI-DSS Enviroment), and protel.I/O (protel.I/O services for protel AIR).