protel Cloud Service Degraded Performance

Incident Report for protel Cloud Center

Resolved

This incident has been resolved.

Posted Oct 28, 2025 - 10:41 CET

Monitoring

All systems have been operating normally for several hours. Our teams continue to monitor performance across all previously impacted areas to ensure stability. A full root cause analysis will be shared once remediation is complete.
Thank you for your patience while we brought this issue to resolution.

Posted Oct 27, 2025 - 12:51 CET

Identified

Some customers may still be experiencing limited access to Protel Cloud and certain interfaces. Our teams continue to work around the clock to restore full functionality. Further updates will be posted here, and a root cause analysis will be shared after the event. Thank you for your patience.

Posted Oct 26, 2025 - 09:10 CET

Update

Some I/O and WBE functionality may still be temporarily impacted as systems return to normal and queued tasks are processed.

Posted Oct 25, 2025 - 23:54 CEST

Monitoring

While the root cause of the earlier issue has been resolved, some Protel Cloud customers in the Australia-Pacific region may still experience limited access. This is due to DNS settings requiring time to replicate across global networks, which is an automatic process.
We expect service to resume shortly for impacted customers. In the meantime, we recommend attempting to access the system at intermittent intervals.

Posted Oct 25, 2025 - 23:45 CEST

This incident affected: protel Cloud Solutions | Europe, North America (protel Air, protel WBE - Web Booking Engine), protel Cloud Solutions | Africa (protel Cloud PMS), protel Cloud Solutions | Australia, Asia (protel Air), and protel.I/O (protel.I/O services for protel AIR).