Planned Maintenance for ESB (Enterprise Service Bus)
Scheduled Maintenance
Report for protel Cloud Center
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Dear Partner,
To ensure that our mutual customers always benefit from our best possible service, we carry out regular updates of our software modules.
On Monday, 26 February 2024, we will also be updating the ESB (Enterprise Service Bus). This is going to ensure the general performance of the connected modules.
Update procedure
The update time will be approx. 12 to 14 CET. We will of course pay close attention to ensure that no messages are lost.
For this purpose, all messages occurring during this time are queued. The ESB update is then executed.
The queue will then be resolved step by step and the messages will be resent.
Of course, SYNC messages have priority by default, but the messages via the ESB are processed with a certain delay - the length of this delay depends on the length of the queue.
Plan your installations accordingly!
This is why we kindly ask you to schedule planned new installations and data synchonisations outside this time period, if possible.
Possible transaction timeouts can occur due to the delays, which can especially be the case when using kiosk systems.
Please inform your customers accordingly in order to avoid large support volumes in advance!
We would once again like to point out that messages will not be lost - they will only be delayed.
To ensure that our mutual customers always benefit from our best possible service, we carry out regular updates of our software modules.
On Monday, 26 February 2024, we will also be updating the ESB (Enterprise Service Bus). This is going to ensure the general performance of the connected modules.
Update procedure
The update time will be approx. 12 to 14 CET. We will of course pay close attention to ensure that no messages are lost.
For this purpose, all messages occurring during this time are queued. The ESB update is then executed.
The queue will then be resolved step by step and the messages will be resent.
Of course, SYNC messages have priority by default, but the messages via the ESB are processed with a certain delay - the length of this delay depends on the length of the queue.
Plan your installations accordingly!
This is why we kindly ask you to schedule planned new installations and data synchonisations outside this time period, if possible.
Possible transaction timeouts can occur due to the delays, which can especially be the case when using kiosk systems.
Please inform your customers accordingly in order to avoid large support volumes in advance!
We would once again like to point out that messages will not be lost - they will only be delayed.
This scheduled maintenance affected: protel.I/O (protel.I/O services for protel onPremise (SPE/MPE), protel.I/O services for protel AIR, protel.I/O services for individual 3rd party vendors).
protel hotelsoftware GmbH Europaplatz 8, 44269 Dortmund, Germany