protel Cloud Service Degraded Performance
Incident
Report for protel Cloud Center
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Our development team is continuing to work on restoring all systems to full performance.
Please note that during a short period, data may not have been transmitted from your IFC. If you have received IFC error messages, we kindly ask you to carefully check whether all bookings have been transferred to your PMS. These bookings need to be added manually to your PMS.
Please note that during a short period, data may not have been transmitted from your IFC. If you have received IFC error messages, we kindly ask you to carefully check whether all bookings have been transferred to your PMS. These bookings need to be added manually to your PMS.
Update
Dear Customers,
Our development team is still actively analyzing the issue to resolve it as quickly as possible.
Thank you for your patience.
Our development team is still actively analyzing the issue to resolve it as quickly as possible.
Thank you for your patience.
Update
We are continuing to investigate this issue.
Investigating
We are aware that some customers are still experiencing degraded system performance or error messages. We're working with priority to get things back to normal. View the current status and impacted services via https://cloudstatus.protel.net.
This incident affected: protel Cloud Solutions | Europe, North America (protel Air), protel Cloud Solutions | Africa (protel Cloud PMS), and protel Cloud Solutions | Australia, Asia (protel Air).
protel hotelsoftware GmbH Europaplatz 8, 44269 Dortmund, Germany