protel Cloud TSE Fiskaltrust Service Degraded Performance

Incident Report for protel Cloud Center

Resolved

Liebe Kunden

Aufgrund einer notwendigen Aktualisierung der Infrastruktur seitens Fiskaltrust waren einige Dienste während des Wartungsfensters vorübergehend nicht verfügbar.
Das Wartungsfenster war für Sonntag, 22.06.2025 von 7:00 MESZ (5:00 UTC) bis 10:00 MESZ (8:00 UTC) geplant.
Sehen Sie dazu die Statuspage von Fiskaly:
https://status.fiskaly.com/

Alle Dienste sind wieder voll funktionsfähig.

Bitte drucken Sie einmal den Nullbeleg um den Fehlermodus zu beenden.
Sehen Sie dazu:
https://help.protelair.com/de_DE/116323-ksv-in-deutschland/ausfallm%C3%B6glichkeiten

Posted Jun 23, 2025 - 08:52 CEST

Update

Dear customers,

We are in close contact with our partner Fiskaltrust to jointly identify the cause of the issue and find a solution.

Our current recommendation:
Please postpone the invoice due date to tomorrow or perform the End of Day tomorrow, once the fiscalization service is available again.

Thank you for your understanding.

Best regards,
Your protel Cloud Team

Posted Jun 22, 2025 - 19:15 CEST

Investigating

We are currently aware that some customers are experiencing degraded system performance due to an issue with the TSE service “Fiskaltrust” not being able to restart.
Our team is prioritizing the investigation and working to resolve the issue as quickly as possible. We have also informed our partner Fiskaltrust.
You can view the current system status and impacted services at: https://cloudstatus.protel.net.

Posted Jun 22, 2025 - 15:30 CEST

This incident affected: protel Cloud Solutions | Europe, North America (TSE component for German fiscal compliance).